Patient Registration Representative Jobs

Job Type

Full-time

Shift & Schedule

Weekends as needed

Night shift/Day shift

Monday to Friday

• Entity: Olney Service Area
• Education Required: Not Indicated
• On Call Requirements: no
• Job Category: Clerical/Admin
• Weekend Requirements: Rotating - 1-2 weekend a month
• Work Location: Richland Memorial Hospital
• Shift: Night
• Experience Required: None
• Other Posting Information: Typically 2-4 shifts are 11:00p-7:15a shifts a pay period.
• Department: RMH-Patient Admitting
• Usual Schedule: M-F 2:45p-11:15p/11p-7:15a
• Job ID: 34063
• Holiday Requirements: Rotating
• Employment Type: Full - Time

Position Summary:

Responsible for obtaining registration information, insurance information and verification, and authorizations from new and established patients. Responsible for screening, scheduling and directing patients to appropriate providers and services. Conveys a positive image of Carle and providers information to patients to fully utilize and benefit from Carle services both on the telephone and face-to-face and to ensure that needs of patients are met. Checks patients in upon their arrival for scheduled appointments and facilitates up-front collection of co-payments.

Qualifications:

EDUCATIONAL REQUIREMENTS

Associate's Degree in Related Field or Experience in Lieu of Education - One (1) year of relevant business, healthcare or finance work experience

CERTIFICATION & LICENSURE REQUIREMENTS

None Specified.

SKILLS AND KNOWLEDGE

Must have strong communication skills and work well with all employees and the public at large; observes high standard of confidentiality. Must maintain positive attitude when working. Ability to deal with a large volume of calls and multiple tasks concurrently; memory for details essential. Must be able to prioritize and complete tasks under stressful conditions with interruptions. Ability to accept and implement change and function in instances where decisions are not always apparent. Required to apply routine decisions to defined problems. Responsible for selecting courses of action that have substantial effect on customer satisfaction and revenues, where decisions are guided only by general policy; required to deal with issues of a complex nature, requiring good judgment. Must be self-motivated and dependable, must possess knowledge and skills to work effectively with patients and their families.

Essential Functions:

• Understands computer applications common to the desk areas.
• Accurately and efficiently completes registration for new and existing patients.
• Assists in training of new Patient Services Representative staff and serves as role model by conducting self in a responsible, professional manner at all times.
• Performs tasks related to cash drawer management including co-pay collections.
• Receives all incoming telephone calls.
• Serves as systems super user.
• Adheres to and enforces Carle Foundation Administrative and Departmental policies and procedures.
• Checks patients in upon their arrival for scheduled appointments.
• Acts as a patient advocate at all times.
• Adheres to and enforces Carle policies and procedures.
• Demonstrates competency in all aspects of the Patient Services Representative role. This may include ordering clerical supplies, recall entry, multiple appointment scheduling and the responsibility of a physician’s schedule.
• Demonstrates customer service excellence in accordance to Carle policy.
• Checks patients out in a prompt and friendly manner.
• Participation on committees and subcommittees including departmental work groups, cross departmental teams, etc.
• Attends meetings to enhance knowledge.
• Participates in project planning for department and performs specialized tasks consistently. Suggests ways to improve processes.
• Requests, locates, sends and receives patient medical records as needed.
• Performs all other duties as assigned.
• Handles and maintains the sale of products pertinent to site or area.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. | For more information: [email protected].

Effective September 20, 2021, the COVID 19 vaccine is required for all new Carle Health team members. Requests for medical or religious exemption will be permitted.