Practitioner Education Representative I (Remote) $15/Hr

Description

American Specialty Health Incorporated is seeking a Practitioner Education Rep to join our Provider Relations (PRL) department. This position will perform secret shopper surveys and make outbound calls to educate contracted practitioners of their contractual obligations ensuring compliance with all State, Federal, and ASH requirements while maintaining a high degree of professionalism and providing excellent customer service. The position will support, develop, and maintain service relationships with all newly contracted and existing practitioners to support high practitioner satisfaction levels.

Remote Worker Considerations

Candidates who are selected for this position will be trained remotely and must be able to work from home in a designated work area with company-provided technology equipment. This remote/WFH position requires you have a stable connection to your Internet Service Provider with the ability to participate by video in online meetings over a reliable and consistent network (minimum internet download of 50 Mbps and 10 Mbps upload speed).

Responsibilities

• Conduct regular Secret Shopper Surveys to ensure compliance with regulatory and health plan requirements.
• Execute trainings according to organization onboarding policies and procedures through outreach to newly contracted practitioners including the completion of required training attestations.
• Performs other duties and ad-hoc projects as assigned.
• Assist with implementation and setup of monthly webinars.
• Participate and attends department and all-staff meetings to increase knowledge and foster teamwork.
• Provider Training Assistance
• Monitor trends of practitioner feedback during practitioner orientation to identify potential areas for training, support, and process enhancement.
• Makes recommendations to management for process improvements based on practitioner feedback.
• Interacts with practitioners/staff supporting campaign webinar and education activities.
• Work with Recruiting and Clinical Dept with upkeep of webinar slides.
• Monitor and Track webinar comments and questions to identify trends and areas to of improvement
• Send out emails and track incoming letters from the Provider Education inbox
• Outreach and educate contracted practitioners to ensure compliance is met.
• Provides general administrative support, including confidential correspondence and distributing practitioner notices via fax, email, and mail.
• Provider Education Webinar Assistance and Compliance Training
• Works closely with managers and staff to ensure deadlines are met and provides routine and complex administrative support for the department.
• Maintain and update Provider videos in the Provider Education Library.
• Assist Program Manager with Provider Education Webinars

Qualifications

• Minimum two years of progressive experience performing customer service duties.
• Proficient in MS Office with experience in word processing and spreadsheet applications.
• Strong verbal and written communication skills.
• Specialty health care or health care experience preferred.
• Associate degree preferred. High school diploma required.

Core Competencies

• Demonstrated accuracy and productivity in a changing environment with constant interruptions.
• Ability to display excellent customer service to meet the needs and expectations of both internal and external customers.
• Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment.
• Ability to exercise strict confidentiality in all matters.
• Ability to effectively organize, prioritize, multi-task and manage time.
• Demonstrated ability to analyze information, problems, issues, situations and procedures to develop effective solutions.
• Demonstrated ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships.

Mobility

Primarily sedentary, able to sit for long periods of time.

Physical Requirements

Ability to speak, see and hear other personnel and/or objects. Ability to communicate both in verbal and written form. Ability to travel within the facility. Capable of using a telephone and computer keyboard. Ability to lift up to 10 lbs.

Environmental Conditions

Work-from-home (WFH) environment.

American Specialty Health is an Equal Opportunity/Affirmative Action Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

Please view Equal Employment Opportunity Posters provided by OFCCP here .

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact our Human Resources Department at (800) 848-3555 x6702.

ASH will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company’s legal duty to furnish information.