Manager, Sports Event Process

On Location is a premium experience provider, offering world class hospitality, ticketing, curated guest experiences, live event production, and travel management across sports, entertainment, and fashion. From unrivaled access for corporate clients to guests looking for fully immersive experiences at marquee events, On Location is the premier and official service provider to over 150 iconic rights holders, such as the IOC (Paris 2024, Milano Cortina 2026, LA 2028), NFL, NCAA, UFC and PGA of America, and numerous musical artists and festivals. The company also owns and operates a number of unique and exclusive experiences, transforming the most dynamic live events into a lifetime of memories. On Location is a subsidiary of Endeavor, a global sports and entertainment company.Endeavor is a global sports and entertainment company, home to the world’s most dynamic and engaging storytellers, brands, live events and experiences. The company is comprised of industry leaders including entertainment agency WME; sports, fashion, events and media company IMG; and premier mixed martial arts organization UFC. The Endeavor network specializes in talent representation, sports operations & advisory, event & experiences management, media production & distribution, experiential marketing and brand licensing.

• Evaluate existing business processes.
• Prepare appropriate planning documents that define project requirements and justification, overall scope, project work plan and timeline, cost/benefit, staffing needs, status reporting, etc.
• Development, documentation and implementation of specific event processes and systems.
• Develop and deploy best practices and standards that support internal team management needs.
• Explore innovative technologies that could add value to the existing reservation system for our clients and guests.
• Maintains a professional and collaborative relationship with divisions across the office.
• Serve as proprietary event management system administrator which includes troubleshooting issues, documenting solutions, and communicating system updates and information with the office. Conduct new hire training, assist in preparing enhancement planning documents that capture requirements, justification, scope of project, timeline, and costs.
• Coordinate projects, issues, enhancements, and deadlines being met with third party systems vendor.
• Train/educate/support associates across On Location (Anthony Travel) on proprietary event management platform best practices, process improvements, and functionality that support effective operations and decision-making. Help to ensure associates understand and can adopt these new processes and technologies.
• Coordinate communication with other departments to improve current processes.
• Map, document, and maintain internal processes to identify opportunities for improvement and help educate other associates.
• Continue to monitor and assess various processes to ensure they produce the desired outcome.
• Collaborate with Event Housing and Customer Service Teams to identify improvement opportunities and develop effective training materials to impact results.
• Create and maintain documentation on proprietary event management systems and event processes.
• Work on special projects and other duties as necessary to achieve company goals as assigned by Senior Director, Process and Technology, Sports Experiences.
• Provide project management for travel process improvements, technologies, and reporting tools

• Drive focuses on continuous quality improvement.
• Manage communications sent out from proprietary event management system.
• Provide leadership / feedback on process development / improvement during meetings.
• Conduct monthly process and proprietary event management system training and refreshers.
• Identification and implementation of operational efficiencies.
• Work with clients and Event Housing Team, as needed to identify specific needs and expectations.

• Enjoy improving processes and the way people work.
• Experience working in systems either as an end user or project manager. Comfortable with learning how systems work.
• Excellent general management skills, including planning, structuring work, developing standards and processes, measuring performance, developing skills, and team building.
• Exceptional people skills – a collaborative style and ability to communicate effectively at all levels with strong oral, written, and presentation skills.
• Bachelor's degree in Computer Science, Information Technology or equivalent experience preferred.
• Problem Solving – ability to see the bigger picture to meet needs across teams.
• Excellent project management skills, including planning, estimating, measuring progress, troubleshooting, and change management.
• Excellent experience with analyzing business processes and structuring action plans to ensure processes are effective and efficient.
• Strong organizational skills and attention to detail. Monitor information while organizing time and resources efficiently.
• Ability to accomplish a task while demonstrating a thorough review of all teams involved.

• Knowledge of event management or coordination with large groups
• Familiarity with image-editing software.
• Proficiency within Office 365
• Knowledge of HTML, API (Application Programming Interface), and Graphics.