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Agent Performance Manager Jobs

Performance Manager Jobs
By City of McKinney At McKinney, TX, United States
Knowledge of the principles and practices of performance management and process improvement.
Knowledge of project development and management, and best practices for municipal service delivery.
Knowledge of management principles that lead to both operational excellence and high staff morale.
Essential Functions/Knowledge, Skills, & Abilities
Knowledge, Skills, Abilities, And Behaviors
Work as part of a team, demonstrate team skills, and perform your fair share of team responsibilities.
Service Performance Manager Ii
By Panasonic Avionics Corporation At , Irvine, 92612 $94,000 - $158,000 a year
Provide monthly reports for SLA adherence to customer account management teams in accordance with contractual requirements.
Proven successful and seasoned management over multiple customer programs
Experience in successful team building and motivation; strong leadership skills.
We offer flexible remote work options depending on your role. Where possible, we offer fully remote or hybrid work opportunities.
Set direction for meeting customer performance SLA requirements.
Communicate and manage status of issue resolution both internally and externally.
Vauto Performance Manager Jobs
By Cox Automotive At ,
Build and develop strong working relationships with customers from Dealer/owner/Decision Maker, management and other as needed
Proficiency in using Customer Relationship Management Systems and other automotive management systems.
Encourage clients to attend product workshops to enhance knowledge of system capability.
Experience directly managing preowned operations
Strong communication and interpersonal skills
Client focus and excellent customer service skills/approach
Performance Program Manager Jobs
By JLL At , Detroit, 48067, Mi $95,000 - $120,000 a year

JLL supports the Whole You, personally and professionally. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to ...

Vauto Performance Manager Jobs
By Cox Automotive At , , Id $94,500 - $141,800 a year
Build and develop strong working relationships with customers from Dealer/owner/Decision Maker, management and other as needed
Engage and participate in the exchange of 'best practices' across entire retail sales & performance management team and other business units
Proficiency in using Customer Relationship Management Systems and other automotive management systems.
Encourage clients to attend product workshops to enhance knowledge of system capability.
Experience directly managing preowned operations
Strong communication and interpersonal skills
Contract Performance Manager Jobs
By GE Power At Texas, United States
Minimum of 5 years of knowledge and experience within legacy Alstom GT 24 power plant field services or contract management
Provide support to manager and senior contracts personnel on assigned contracts Function as the liaison for the customer on contract matters
Experience planning and executing outages
Strong quality background with Black Belt certification
Strong leadership, financial and commercial skills
Experience working with customer leadership teams
Performance Manager Jobs
By Athletico At Athens, PA, United States
Commitment to continued education and furthering experiences and abilities in the sports performance field
Ability to integrate sports medicine, clinical knowledge, assessment, and/or clinical recommendations into performance training
Experience working with athletes and/or fitness clients
Must possess a NCCA-accredited personal training or strength and conditioning certification
Knowledge of sports performance training, speed development, movement mechanics, assessment, evaluation, and injury prevention
High level of competitive athletic experience (Preferred)
Brand Manager, Dove Performance - Deos
By Unilever At Englewood Cliffs, NJ, United States
Excellent analytical, quantitative and project management skills
Manage, coach and develop 1-2 direct reports
Bachelor's Degree with 6+ years of experience in CPG marketing and/or sales
Past experience in Personal Care brands or portfolios is preferred
Strong interpersonal skills; able to independently lead and motivate internal cross-functional teams and external agency partners
Work with global brand partners to optimize communication and innovation mixes for the U.S. market, delivering flawless launch and campaign execution
Contract Performance Manager- Jobs
By GE Aerospace At North Carolina, United States
Minimum of 5 years' experience in Services & Contract Performance Management (CPM).
Manage the Contract Margin Review (CMR) process and associated profitability metrics
Any offer of employment is conditional upon the successful completion of a drug screen.
Minimum of 2 years of experience managing long-term customer service agreements / time and material contracts, OR
Minimum of 2 years of experience in long-term contract margin reviews
3+ years experience maintaining and supporting turbine engines
Performance Manager Jobs
By Holcim At Greater Chicago Area, United States
Lead the change management process and develop control plans to ensure process changes are sustainable and maintained
Prepare and facilitate monthly KPI calls with the target market area managers
Works directly with key stakeholders (Plant Managers, Operations Managers, General Managers)
Works closely with other functional teams (Safety, Manufacturing, Environmental, Land, Mine Planning, HR and Finance)
A minimum of 10 years relevant experience
Progressive experience managing/supporting all aspects of the mining value chain
Regional Performance Manager Jobs
By Caliber Collision At Colleyville, TX, United States

Service Center Colleyville The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to ensure individuals with ...

Are you looking for an exciting opportunity to lead and manage a team of agents? We are looking for an experienced Agent Performance Manager to join our team and help us reach our goals. You will be responsible for developing and implementing strategies to ensure our agents are performing at their highest level. You will also be responsible for coaching, training, and motivating agents to ensure they are meeting their goals. If you are a motivated individual who is passionate about helping others reach their potential, this could be the perfect job for you!

Overview An Agent Performance Manager is responsible for managing and overseeing the performance of agents in a customer service or contact center environment. They are responsible for setting performance goals, monitoring performance, providing feedback, and coaching agents to ensure that they are meeting customer service standards. Detailed Job Description The Agent Performance Manager is responsible for developing and implementing performance management strategies for agents in a customer service or contact center environment. This includes setting performance goals, monitoring performance, providing feedback, and coaching agents to ensure that they are meeting customer service standards. The Agent Performance Manager is also responsible for developing and implementing training programs to ensure that agents are up-to-date on customer service best practices and industry trends. Additionally, they are responsible for developing and maintaining performance metrics and reports to track and analyze agent performance. Job Skills Required
• Excellent communication and interpersonal skills
• Strong organizational and time management skills
• Ability to motivate and lead a team
• Knowledge of customer service best practices and industry trends
• Proficiency in Microsoft Office and customer service software
• Ability to analyze data and create reports
Job Qualifications
• Bachelor’s degree in Business Administration, Human Resources, or a related field
• 3+ years of experience in a customer service or contact center environment
• Experience in performance management and training
• Knowledge of customer service best practices and industry trends
Job Knowledge
• Knowledge of customer service best practices and industry trends
• Knowledge of performance management and training
• Knowledge of customer service software and Microsoft Office
Job Experience
• 3+ years of experience in a customer service or contact center environment
• Experience in performance management and training
• Experience in developing and implementing performance management strategies
Job Responsibilities
• Develop and implement performance management strategies for agents
• Set performance goals, monitor performance, provide feedback, and coach agents
• Develop and implement training programs to ensure agents are up-to-date on customer service best practices and industry trends
• Develop and maintain performance metrics and reports to track and analyze agent performance
• Monitor customer service trends and make recommendations for improvement