Payroll Tax Support Analyst

We are seeking a highly skilled and dedicated Payroll Tax Support Analyst to join our dynamic team in the payroll software industry. As a Payroll Tax Support Analyst, you will specialize in all aspects of payroll tax, providing expert guidance and assistance to our customers. Your primary responsibility will be to ensure accurate and timely compliance with payroll tax regulations and assist customers with any payroll tax-related issues or inquiries. You will also provide support to customers in other areas of the PrismHR system and suite of products. This position requires strong analytical skills, attention to detail, and exceptional problem-solving abilities.

Responsibilities

• Contribute to written documentation, such as the Knowledge Base, to provide comprehensive resources for customers and internal employees.
• Maintain strict confidentiality of customer and employee information to protect operations.
• Analyze customer-reported symptoms, gather relevant information, and evaluate the issue to determine the underlying problem.
• Follow up with customers through phone calls or other communication channels to ensure satisfactory resolution of their payroll tax concerns.
• Collaborate with the Quality Assurance (QA) department to assist in product testing.
• Interact with customers to respond to inquiries, address concerns, and provide resolutions to reported payroll tax issues.
• Provide occasional training sessions for internal employees and external customers on payroll tax-related topics.
• Escalate application defects and priority issues to the appropriate teams while ensuring timely resolution.
• Provide specialized support to customer users regarding payroll tax inquiries, issues, and the PrismHR software application.
• Foster strong customer relationships by making customer needs a primary focus and delivering exceptional service.
• Offer alternative solutions when appropriate to prevent disruptions in customer activities.
• Stay updated with the latest information, changes, updates, and new releases related to payroll taxes.

Qualifications

• Please note: This position can be remote/telecommute. Notice for candidates located in the following states: CA, CO, NJ, NY, WA: The base salary range for this position is between $50,000 - $60,000 (salary is dependent on experience, knowledge, and skills based on the responsibilities outlined in the job description).
• Bachelor's degree or equivalent combination of training and experience.
• Familiarity with Vertex, Mastertax, Quickbooks, Peachtree, or Great Plains software.
• Proficiency in Microsoft Office Suite.
• 1-3 years of experience in a customer support position desired, but not required.
• American Payroll Association certification is a plus.
• Experience in setting up and maintaining Customer Accounting in PrismHR and a general understanding of Financial Accounting.
• Excellent communication and presentation skills, with the ability to effectively convey information to both technical and non-technical audiences.
• Proven experience with PrismHR, HRPyramid, or other PEO or ASO software preferred.
• Ability to work independently with exceptional attention to detail.
• Strong phone etiquette and exceptional interpersonal skills.
• Excellent problem-solving, troubleshooting, and listening skills.
• Demonstrated ability to handle antagonistic situations effectively and employ appropriate interpersonal styles and methods to reduce tension or conflict.
• Strong knowledge of HRIS systems, including payroll, benefits, and human resources.
• In-depth understanding of payroll and payroll accounting operations.

PrismHR is a fast-paced SaaS company which provides customers with a cloud-based payroll process software application. PrismHR also provides professional services including system implementation consulting, custom configurations, and training. Lastly, via the Company’s Marketplace platform customers and end users access other human resources and employee benefits applications from PrismHR’s Marketplace Partners.

Diversity, Equity And Inclusion Program/Affirmative Action Plan

We have transformed our company into an inclusive environment where individuals are valued for their talents and empowered to reach their fullest potential. At PrismHR, we strive to continually lead with our values and beliefs that enable our employees to develop their potential, bring their full self to work, and engage in a world of inclusion.

Ensuring an inclusive environment for our employees is an integral part of the PrismHR culture. We aren't just checking a box, we are truly committed to creating a workplace that celebrates the diversity of our employees and fosters a sense of belonging for everyone. This is essential to our success. We are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about our roles but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for these open roles or other open roles. We particularly encourage applicants from traditionally under-represented groups as we seek to increase the diversity of our workforce and provide fair opportunities for all.

As a proud Equal Opportunity and Affirmative Action Employer, PrismHR encourages talent from all backgrounds to join our team. Employment decisions are based on an individual’s qualifications as they relate to the job under consideration. The Company’s policy prohibits unlawful discrimination based on sex (which includes pregnancy, childbirth, breastfeeding, or related medical conditions, the actual sex of the individual, or the gender identity or gender expression), race, color, religion, including religious dress practices and religious grooming practices, sexual orientation, national origin, ancestry, citizenship, marital status, familial status, age, physical disability, mental disability, medical condition, genetic information, protected veteran or military status, or any other consideration made unlawful by federal, state or local laws, ordinances, or regulations.

The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company and prohibits unlawful discrimination by any employee of the Company, including supervisors and co-workers.

Privacy Policy: For information about how we collect and use your personal information, please see our privacy statement available at https://www.prismhr.com/about/privacy-policy.

PrismHR provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system and you need a reasonable accommodation due to a disability, you may use the following alternative email address to contact us about your interest in employment at PrismHR: [email protected]. Please indicate in the subject line of your email that you are requesting accommodation. Only candidates being considered for a position who require an accommodation will receive a follow-up response.