Gsa/Payroll Associate Jobs

The role of Global Service Associate (‘GSA’) forms the backbone of the HSP Group client service delivery experience. Acting as the primary contact point between HSP Group’s network of Local Service Partners (‘LSPs’) and our clients, the Global Service Associate will coordinate the delivery of Business as Usual (‘BAU’) services.

To be successful within this role, the Global Service Associate will need to develop a strong network and relationships with clients, LSPs, Global Service Directors (‘GSD’), Implementation and other members of the HSP Group team.

Responsibilities:

• Respond to client ad hoc queries, ensure appropriate teams are involved in the event of either escalations or opportunities for service add-ons.
• Provide excellent customer centric service.
• Manage and give input on team processes and other business improvement initiatives.
• Update and maintain systems ensuring accuracy and timeliness of data.
• Monitor the status of assigned tasks and tickets, providing regular updates where required.
• Monitor calendars and ensure that clients and LSPs meet all deadlines.
• Develop and maintain excellent relationships with LSPs.
• Working with Implementation team on handover ensuring that client is set up in “Business as Usual” related systems.
• Adhere to SLAs in terms of responsiveness and quality where applicable.
• Build and maintain region and/or service line specific knowledge base.
• Create service tickets and sense check data provided by clients and/or LSPs.

Qualifications:

• Dependable, consistent performer with a positive attitude and an ability to listen and work collaboratively across an organization..
• Experience with a CRM system (Microsoft 365, Salesforce) a plus.
• Experience in flexible working/work from home.
• Excellent communication skills, both written and verbal.
• Microsoft suite – Word, Excel, PowerPoint, Visio.
• Reliable home internet connection.
• Strong organizational skills.

Requirements:

• Assertive but tactful and can manage multiple business relationships.
• Self-motivated, detail orientated and driven with the ability to meet deadlines.
• Excellent analytical and problem-solving skills.
• Works well with a team environment and be a proactive contributor to the overall success of the team.
• Conflict resolution
• Fluency in English and Spanish
• 3-5 years minimum experience in Payroll and client facing service delivery or in similar roles/exposure.
• Trustworthy with attention to confidentiality
• Ability to communicate effectively with senior personnel, both internal and customers.
• Ability to adapt to an evolving environment.

If you would like to be part of a fast paced, client first environment; where we focus on solutions rather than challenges, come and join our #HSPGlobalSolutionTeam!