Care Squad Agent Jobs

**Please make sure to read the entire description and apply via the link at the end.**

Say Hello to Mila

Clean air is one of the four basic necessities of life, yet most of us are airblivious. At Mila, our mission is to bring every family back from airblivion and shape the healthy home of the future.

Mila Cares, Inc. is a San Francisco-based consumer electronics startup, with a fully distributed team around the world. Mila was started by three dads who wanted better for their own kids, turning a passion project into something that now powers more than 200 million hours of cleaner air (and counting) each year for families everywhere. We are backed by the late Paul Allen’s venture capital arm, Vulcan Capital, and two of the largest consumer brands in the world, including Electrolux. Our first product was a record-setting hit on Kickstarter, generating nearly $2M in pre-orders and winning TIME Magazine’s Best Inventions of 2021. Our second product won the CES 2022 Innovation Award in Home Electronics. We have a lot more in the pipeline and are looking for the next generation of talented, thoughtful leaders to help us bring these to market.

At Mila we use the word “thoughtful” in everything we do – from our mission, to our product decisions, to our customer and team interactions. We know our customers buy our products for the health of their loved ones and we take that responsibility seriously.

The Role

As a member of our beloved Care Squad, you’ll have the opportunity to make a meaningful impact on how families everywhere live — and breathe. In this role, you’ll work closely with customers around the world and be someone who can identify with 2 (or 3!) of the following:

• Sales/Ops Whizzes - You pride yourself on being the ultimate product expert while being able to balance it out with helping address a customer's core questions/needs.
• Part community manager/part social media support - you speak social and understand how to connect with customers on a 1:1 level as well as a 1: many scale
• Tech Savvy - you appreciate the role good, thoughtful tech can play in someone's life ... and love being the person to show them how to achieve that!

Key Responsibilities

• Ability to work a flex schedule that includes weekends.
• Answer inquiries in a timely, clear, and thoughtful manner.
• Become the ultimate product expert with the ability to address both routine product questions, while navigating more complex inquiries and escalating as needed.
• Work collaboratively with other squad members and cross-functional teams to be able to communicate knowledgeably across a multitude of areas including: shipping, operations, and product.

Key Qualifications

• Experience using Google Sheets, Zendesk, and Slack
• Excellent grammar and writing skills — bad grammar drives you nuts, and you write effortlessly and communicate clearly (native-level fluency is a must).
• Attention to detail and a love for processes — both building and improving on them. Nothing slips through the cracks under your watch!
• 2+ years in customer service, operations, or related fields.
• A love for tech and making lives healthier— explaining how tech works comes naturally to you, and you enjoy introducing new solutions to your family and friends.
• Empathy — most importantly, you care, and treat every customer/interaction with respect and an infectiously positive attitude. You look to personalize vs. using automated scripts.

We're a 100% distributed team, and you should be comfortable working virtually, primarily on PDT.

Last but not least, your personality is just as important as your skills. You will be representing our brand in every customer interaction. We build thoughtful products and strive to be a thoughtful company. Your role will demonstrate that same thoughtfulness, empathy and attention to detail in every customer interaction. People buy our products for the health of their loved ones and we take that seriously — we embrace personalized notes and building long-lasting relationships with our customers. On the flip side, our brand is young, fun and sorta quirky. We speak to our customers like friends so your emojis and giphy skills must be second to none. You have full authority to make them laugh. :)

**To apply, please fill out this brief questionnaire -- you'll also have an opportunity to include your resume (PDFs only please): https://bit.ly/care-squad-agent **