Part Time Remote Customer Care Phone Representative (M-F 10Am-2Pm Cst)

Job Summary: The Part Time (20 hours) Remote Customer Service Phone Representative is responsible for handling and responding to customer inquiries and complaints regarding general information, online orders, and deliveries.

Essential Responsibilities

• Interpret customer concerns and defuse difficult situations by determining best course of action to resolve issues while upholding company/vendor policies.
• Follow-up with customers to ensure that all concerns were properly resolved.
• Answer live calls from customers regarding exchanges, warranty, and delivery issues.
• Maintain excellent customer relations to promote positive word-of-mouth advertising.

Education

• High School diploma or equivalent preferred
• Bachelor's Degree Business, related field, and/or equivalent experience preferred.

Professional Experience

• Must have experience with live Chat and comfortable taking multiple chats at same time.
• Experience with Salesforce preferred.
• 1+ Year Customer service-related experience in a call center environment preferred.

Skills List

• Communication: Knowing when to initiate communication and respond
• Interpersonal: Adapts to new situations, changes, and shifts strategies to meet different types of challenges
• Interpersonal: Seeing things through to the end
• Interpersonal: Shows appropriate support to other team members to help them get the job done
• Communication: Effectively manages and resolves conflict in a positive way
• Accurate and efficient data entry skills
• Communication: Skilled in exchanging information through verbal, written or non-verbal cues.
• Interpersonal: Organizing and Planning time between specific activities
• Upholds Mattress Firms core values: Service, Passion, Integrity

Competencies / Knowledge

• Ability to thrive in a fast-paced, high-pressure environment
• Knowledge of call center equipment and protocols
• Comfortable interacting with customers through calls
• Proficient in Microsoft Office Products
• Dependable, self-motivated, and driven to succeed
• Strong computer skills desired
• Excellent customer service, communication, and phone skills

Requirements

• This position requires individual to be available to work 10am to 2pm CDT Monday through Friday (20 hours)
• Must be able to work some weekday holidays(i.e., July 4th, Labor Day, etc)
• Position is fully remote

Pay: $16 an hour

Pay Range

$16-16.50

Now don’t fall asleep out there… the sooner that we receive your application, the closer you are to the career of your dreams!

DIVERSE CANDIDATES ARE ENCOURAGED TO APPLY

Mattress Firm is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment, and does not discriminate against any applicant or employee for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law. Mattress Firm is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.