Outbound Call Center Jobs

Escalate issues to management as appropriate.

Conducts themselves in a professional manner at all times, strives to improve their skills both technically and professionally

Superior written and verbal communication skills - ability to communicate information & ideas clearly & concisely.

Bilingual skills (English and Spanish) a plus.

High school diploma, post-secondary education a plus.

Achieve or exceed key metrics and targets for your position.

You have a High School Diploma or General Education Development (GED)

You’ve acquired 6+ months of experience of phone-based customer service or face-to-face customer service experience.

Read more about our employee benefits.

Make outbound phone calls to patients to assist with activation of their monitoring device and provide technical support.

You will train for 3 weeks, Monday-Friday 9:00am-5:30pm ET with an Educator in a structured environment.

After training you will begin a 12-week ramp-up period and work Monday-Friday 9:00am-5:30pm or 10:00am-6:30pm ET.

Knowledge of commercial internet, video, data, and telephone products and services.

Customer Service and/or Telecommunication Sales Experience - 1+

ICOMS and/or CSG work experience, or experience with similar billing software - 1+

Customer Service and/or Telecommunication Sales Experience - 2+

Ability to read, write, speak and understand English

Ability to communicate orally in a clear, concise and professional manner.

Actively soft-sell credit union products and services by matching product/service benefits to the member's needs.

Possess a basic working knowledge of the CU*BASE.

Possess basic working knowledge of the I3 Phone system.

Prior Sales Experience; preferably in a credit union or financial services environment.

Working knowledge of Microsoft Office suite of products.

Maintain a pleasing and professional demeanor while addressing member concerns and questions.

A quiet place to work at home free from normal household interruptions

1 year or more of successful outbound telemarketing – preference given to telephone fundraising experience.

Basic computer skills and familiarity

Communicate with donors and prospective donors in a positive, engaging and enthusiastic manner that strengthens the connection between non-profit and donor.

Secure financial gifts from donors and prospective donors on behalf of our clients.

Maintain minimum fundraising and productivity metrics.

A quiet place to work at home free from normal household interruptions

1 year or more of successful outbound telemarketing – preference given to telephone fundraising experience.

Basic computer skills and familiarity

Communicate with donors and prospective donors in a positive, engaging and enthusiastic manner that strengthens the connection between non-profit and donor.

Secure financial gifts from donors and prospective donors on behalf of our clients.

Maintain minimum fundraising and productivity metrics.

Meet the quota of 250+ outbound calls daily to prospective students, gauging their level of interest in furthering their education

1-2 years’ experience working in an outbound call center or phone sales environment

Excellent interpersonal skills on both an individual and group basis

Knowledge and ability to proficiently use a computer and related technology including, Zoom, CRM and Live Chat

This is a remote, work-from-home position.

Responsibilities of the Outbound Call Center Agent:

Excellent time-management and prioritization skills

Manage inbound customer communications- Answer incoming calls and emails to address customer questions, requests and issues.

Maintain working product knowledge- Act as a product expert to ensure the information given to customers is accurate, up-to-date, and strategic.

Excellent written and verbal communication skills

Schedule appointments and maintain a consistent average

Consult on customer success- Advise customers on how to successfully leverage the product/service based on their unique needs.

Outstanding interpersonal and communication skills

Previous experience in a call center, retail or customer service is preferred

Follow script and guidelines on each and every phone call.

Master Power Tracks and use appropriately.

Ensure phones are not left unattended during scheduled shift.

Recent experience working in a high volume call center

Strong analytical and problem solving skills

Proven verbal and written communication skills

Previous work experience in a fraud related field.

Investigate potential credit card fraud cases based on information received from the fraud detection system.

Analyze several aspects of account history, including payment and transaction history.

Makes Welcome/Outreach telephone calls to Fallon members providing product knowledge, customer assistance, and problem solving.

Minimum of one year Customer Service experience in a call center environment

Responsible for learning and keeping current with Fallon products, policies and procedures.

Responsible for documenting the results of all outbound calls using an electronic or written form.

Maintains the highest degree of member/patient confidentiality.

Works both as a team member and as an individual depending on assigned project.

A quiet place to work at home free from normal household interruptions

1 year or more of successful outbound telemarketing – preference given to telephone fundraising experience.

Basic computer skills and familiarity

Communicate with donors and prospective donors in a positive, engaging and enthusiastic manner that strengthens the connection between non-profit and donor.

Secure financial gifts from donors and prospective donors on behalf of our clients.

Maintain minimum fundraising and productivity metrics.

Expiry Date: 11 June 2023

Ability to memorize, recall, or research answers quickly

Ability to learn and follow all customer service procedures and policies

Strive to meet and go above personal and team targets, goals, and quotas

Record, organize and file customer interactions and profile/account changes

Hours per Week: 40 hours

Knowledge of Warehouse/Transportation operations, Warehouse/Transportation Management Systems, Inventory Control processes and / or logistics preferred.

Business, Engineering, Distribution Management preferred.

Two years of managerial or leadership development experience preferred

Plan and Manage Multi-Departmental P&L’s, with accountability for cost containment and efficiency.

Recruit, hire, train and develop Distribution and/or Transportation associates; ensure coverage planning for staffing requirements and resource allocations.

Administer training, qualification, safety programs and ensure regulatory compliance.

Benefits include medical, dental, vision, and 401k matching

Detailed data entry while reviewing and updating claim information

Opportunity to learn and start a new career

Comprehensive new hire training included

Fast-paced, fun, and innovative working environment

Opportunities for growth, advancement, and flexibility