Consultant I Jobs

CivicPlus® is a trusted technology company dedicated to empowering government staff and powering exceptional digital experiences for residents. With a comprehensive suite of solutions that combine to form THE Modern Civic Experience Platform, we strive to create one-stop, frictionless, interactions that delight residents and help staff collaborate and work efficiently. As a result, government administrations that choose CivicPlus realize greater trust and satisfaction among their community members.

Backed by over 25 years of experience and leveraging the insights of more than 950 team members, our solutions are chosen by over 12,500 global entities and are used daily by over 340 million people in the U.S. and Canada alone.

The Consultant I position is primarily responsible for helping clients plan and implement their new website or rollout of any CP platform from inception through solution roll-outs. This position will need to have an understanding of our clients business needs, ensuring effective design in future processes, organizational changes, programs and product solutions to make government work better.

We’re excited to hire a new Consultant I who can:

• Effectively collaborate with various departments and personnel, both externally and internally
• Manage a travel schedule and actively participate in the department team meetings and activities
• Document findings and generate reports that ensure clear direction for client and Project Teams
• Stay informed of current issues/bugs as well as new functionality within the CMS
• Work with the CivicPlus Project Teams to provide guidance and thought leadership to the client in order to help ensure a successful experience for both sides
• Create and help execute improvement plans adapted to our client environment
• Learn and utilize our Content Management System and advise others of solutions that can be accomplished using the product
• Up-sell clients on our various solutions, which could include: website redesigns, process improvements, training/development, town hall meeting facilitation.
• Consult with new and current clients on our Content Management System (CMS) and its practices through on-site visits, phone conversations, and various media including Webinars and email
• Develop a mastery of civic organizations and their operations/constraints and how to optimize solutions
• Analyze and discuss a client’s internal processes while engaging the client in discussions that leads to process optimization and fosters internal (client) efficiency

There is no perfect candidate, but we are looking for:

• Experience using Microsoft Office (Word, Outlook, PowerPoint)
• Strong communication skills
• Ability to work well with various departments and personnel
• Familiarity with local government entities and knowledge of their practices
• Facilitation
• Knowledge and ability to use Internet and Internet tools to support training and development
• 2 years of experience as a software consultant or similar field.
• Proven experience solving complex problems by analyzing and piecing together information to create a clear and concise solution

*Note: We know that excellent candidates can have all sorts of backgrounds and experiences, so please don’t hesitate to apply even if you don’t meet 100% of the listed requirements!

We offer competitive salary and benefits packages, including health insurance, retirement plans, flexible time off, and a commitment to Diversity, Equity, Inclusion, and Belonging. If you are passionate about technology and want to make a meaningful impact in your community, we’d love to hear from you.

We are an equal opportunity employer and value diversity at our company. We desire to have our employees reflect the diverse communities we serve, and we recognize that diverse and inclusive teams lead to more innovation and better financial returns. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

What is our hiring process?

• Introductory Call with a member of our Talent Acquisition team.
• First Interview with the Hiring Manager
• Second Interview- Panel Interview with up to 4 CivicPlus Team Members

- Interview Project Activity- This activity is designed to give us insight into your problem-solving approach and methods.

• Offer

Please note that the specifics of this process may vary based on the position you're applying for.

Employment Practices

• Upon receiving an offer of employment, candidates must complete required pre-employment screenings, which include a drug test and background screen. Offer of employment is contingent upon this post-offer screening process. All testing will be conducted by a licensed independent administrator, which will follow testing standards and background screens in accordance with state law.
• We are committed to providing equal employment opportunities to all qualified individuals and will make reasonable accommodations for individuals with disabilities during the interview process. If you require an accommodation, please let us know in advance so we can make appropriate arrangements. We welcome and encourage candidates of all abilities to apply for this position.
• CivicPlus is proud to be an Equal Employment Opportunity employer. At CivicPlus, we celebrate and support diversity for the benefit of our employees, products, clients, and communities we serve.