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Onboarding Consultant I, Guest
Company | Toast |
Address | United States |
Employment type | FULL_TIME |
Salary | |
Category | IT Services and IT Consulting,Software Development,Technology, Information and Internet |
Expires | 2023-09-28 |
Posted at | 8 months ago |
Target Start Date: 10/16/2023
- Leverage the Toast product configured to their business and workflow with a focus on operational efficiencies that positively impact the guest and staff experience.
- Responsible for consulting with clients to determine configuration needs prior to go-live and communicate any unique needs to the project resources.
- Leverage your Toast product knowledge and project management skills to partner with restaurant owners during the Go-Live phase, and build out onboarding plans that will produce a high quality implementation experience within timeline and budget.
- Create best practices for managing daily restaurant operations by enabling restaurant owners and staff to utilize Toast - this includes management of labor and food costs, table turn time and guest relationships.
- Perform onboarding configurations remotely while documenting the go-live process, observe Toast best practices as well as document any deviations from best practices that were identified during the design phase of the project.
- Manage several onboarding engagements simultaneously, including large books of onboarding business at one time (~40-60 customers).
- Excellent communication, organizational, and influencing skills
- Success operating independently and navigating competing priorities in a constantly changing environment
- Proven track record of success in meeting and exceeding goals
- 3 + years of experience in a role responsible for customer satisfaction and business operations
- 1+ years of experience using a POS (Point of Sale) software, ideally in the service industry
- Experience with Salesforce CRM
- Training, teaching, or development experience
- Experience working in the tech industry or for a SAAS company
- Bread puns encouraged but not required
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