Office Professional, Team Lead (Bay Minette)

Would you like to be part of a well-established healthcare organization that is genuinely making a positive impact in our communities? Become a member of our team now! This week, AltaPointe is organizing a hiring event. Explore our job opportunities at AltaPointe.org, submit your online application, and then join us for Open Interviews to meet with a recruiter in person! Experience is not required, as we have positions available at all levels.

Tuesday, August 15 – 3030 Knollwood Drive in Mobile from 10 am – 2 pm

Thursday, August 17 – 372 South Greeno Road in Fairhope from 10 am – 2 pm

Thursday, August 24 – 3030 Knollwood Drive in Mobile from 10 am – 2 pm

Adult Outpatient Programs provide the least restrictive level of care where adults may receive clinical interventions aimed at decreasing existing signs and symptoms. Outpatient treatment focuses on recovery, problem resolution, symptom reduction, stabilization and/or prevention of movement to a higher level of care. Treatment varies widely and depends upon the consumer’s presenting symptoms.

Primary Job Functions

General responsibilities

• Assists with training of support staff
• Works with supervisor to ensure appropriate support staff coverage
• Ability to ensure that Guarantor lineups and Plans are correct.
• Responsible for the coordination of insurance verification
• Ensures daily office operations are run efficiently
• Supervises daily office operations

Greets all consumers in a professional and welcoming manner

• Verify appointments in scheduling system or manual method and promptly notify the appropriate clinician of the consumer’s arrival.
• Ensures consumers sign in via the paper signature log upon his/her arrival at the clinic
• Direct consumer to appropriate waiting area. Periodically monitor the waiting area to ensure consumers are called to his/her appointment

Completes admission process for new consumers

• Research all patients that present with no insurance through Medicaid, Medicare, and Blue Crosseligibility sites.
• Direct consumer to complete the general intake forms and obtain appropriate insurance information
• Accurately populate all fields as related to the admission process in Aatar
• Ensure that Guarantor lineups and Plans are entered correctly in Avatar utilizing the online guarantor documentation

Responsible for consumer payments

• Prepares and makes deposits, if needed
• Collects consumer “out-of-pocket” costs (i.e. co-pays, deductibles, and co-insurance) and prepares receipts

Assists with Financial Assistance applications

• Communicate with consumers regarding proof of income requirements.
• Assists consumers with completion of the financial assistance application, as needed

Scheduling Calendar

• Schedule consumer appointments with outside agencies as requested
• Enters unscheduled appointment into scheduling system (manual) and notifiy the appropriate clinician of consumer’s arrival
• Schedules return appointments for consumer accurately and gives consumer appointment card with next scheduled appointment and initials.
• Re-schedules, and cancel appointments as necessary and communicates these changes to consumers.

Answers telephone in a professional and welcoming manner.

• Direct callers to the appropriate person in a timely manner
• Receives consumer requests for appointment/information and changes

Protects and maintains the confidentiality of all records and patient information

• Ensurance all releases are completed accurately and immediately scanned into Avatar via POS scanning.
• Assists with and works with all organization personnel involved with any aspect of release of protected health information to ensure full coordination and cooperation under the organization’s policies and procedures and legal requirements

Other Responsibilities

• Perform relief for other staff members.
• Passing out prescriptions from the doctor/CRNP/PA to the consumer.
• Perform quality assurance process as necessary.
• Completes administrative review audits as necessary.
• Makes copies, faxes documents and performs other related clerical duties as needed.

Supervision and consultation

• Accepts and employs suggestions for improvement
• Actively works to enhance skills
• Seeks supervision and consultation as needed

Courteous and respectful towards consumers, visitors and co-workers

• Is pleasant and cooperative with others
• Is sensitive to the consumers’ needs, expectations and individual differences
• Personal values don’t inhibit ability to relate and care for others
• Is gentle and calm with consumers, families and others as appropriate
• Assists consumers and visitors as needed
• Treats consumers with care, dignity and compassion
• Respects consumers’ privacy and confidentiality

Administrative and other related duties as assigned

• Works in a cooperative manner with other AltaPointe employees
• Completes assigned tasks in a timely manner
• Actively participates in AltaPointe committees as requested
• Follows AltaPointe policies and procedures
• Actively participates in Performance Improvement activities
• Treats consumers with dignity and respect

Physical Requirements of the Job

• Lifting various ranges from the floor to overhead throughout the day with up to 15 pounds (medical records and supplies).
• Forward reaching, overhead reaching and reaching down while filing medical record that can range up to 15 pounds.
• Fine manipulation/dexterity to use computer, write and handle medical records paperwork.
• Step ladder climbing frequently to access higher shelves for filing and stocking/retrieving supplies.
• Carrying up to 15 pounds various distances.
• Forward reaching, reaching out to front, and overhead reaching with up to 5 pounds to 15 is performed when filing records and charts.
• Strong grasp/pinch grip needed to use keys in doors and to handle medical records.
• Standing and walking frequently throughout shift and to various locations in the facility to file charts and put up supplies.
• Must have visual acuity in at least one eye and manual dexterity.
• Continuous sitting (extended sitting) up to 2 hours at a time until break or lunch.
• Carrying up to 10 pounds to transport small quantity of charts various distances in facility.
• Reaching forward to place paperwork on a document stand.
• Sitting can be in frequent bursts up to 10 minutes. Extended sitting can be up to, but limited to 1 hour.
• Lifting up to 10 pounds.
• Must be able to stand for long periods of time, continuously bend, stoop, kneel, crouch, reach and lift at least 10 pounds.
• Grasping to turn keys in doors throughout facility, grabbing files/paperwork
• Fine manipulation/dexterity for data entry, writing and handling paperwork.

High school graduate or equivalent. Must be 23 years of age or older; has and maintains a valid Alabama driver’s license with a good driving record and must have proof of current liability insurance.Prefer a minimum of two years supervisory experience or proven leadership/training skills. Proficiency in Excel; ability to problem solve and carry out task independently; ability to delegate and respond to the needs of various upper management staff; ability to stand for long periods of time, bend, stoop, kneel, crouch, and/or walk continuously throughout the work day; good oral communication skills; and knowledge of the following must be demonstrated

• Use of standard office equipment including computers, copy and fax machines
• Basic medical and psychiatric terminology
• Basic clerical skills