Office Professional (Fairhope, Adult Outpatient)

Adult Outpatient Programs provide the least restrictive level of care where adults may receive clinical interventions aimed at decreasing existing signs and symptoms. Outpatient treatment focuses on recovery, problem resolution, symptom reduction, stabilization and/or prevention of movement to a higher level of care. Treatment varies widely and depends upon the consumer’s presenting symptoms.

Office professionals work in an outpatient, clinical setting and are responsible for daily reception duties such as fielding phone calls from consumers, verifying insurance, collecting co-pays, and scheduling and re-scheduling appointments; assisting with posting to and collecting on consumer accounts; and assisting with other administrative duties as assigned.

General Responsibilities

• Adheres to 5 Star Customer Service guidelines when dealing with Team Leader, co-workers and patients.
• Reviews clinician’s schedule and assigns appointment time
• Schedules return appointments.
• Keys in no shows daily
• Reviews DSR for appointment information
• Directs consumers to appropriate waiting area
• Notifies appropriate clinician of consumer’s arrival
• Handles routine requests from clinicians
• Handles unscheduled consumers.
• Makes copies, faxes documents and performs other related clerical duties as needed
• May perform Quality Assurance Process
• Requests consumers chart from medical records
• Receives consumer requests for appointments/information and changes.
• Cancels and re-schedules appointments as necessary
• Answers telephone
• Completes administrative review audits as necessary
• Records all telephone messages accurately and transfers to appropriate person timely
• Protects and maintains the confidentiality of all records and patient information.
• Gives consumer appointment card with next scheduled appointment
• Greets all consumers
• Have consumers sign in

Additional job duties depending on location may be as follows

• Verifying Insurance
• Assists with the patient assistance pharmacy forms as needed, which includes communicating with the Consumer regarding proof of income
• Assists with and works with all organization personnel involved with any aspect of release of protected health information to ensure full coordination and cooperation under the organization’s policies and procedures and legal requirements
• Completes Admissions, Discharges, and Transfers as needed
• Collecting Co-Payments
• Files and locates charts for clinicians as needed
• May perform relief for other staff members
• Enter Billing for various programs as needed.
• Pass out Daily DSR reports
• Assist Consumers in receiving compensation for travel from Medicaid when needed
• Taking Verbal orders to be signed by various medical staff
• Entering information into Avatar
• Preparing deposits to be taken to Finance and Accounting.
• Monitors dictation and transcription services
• Passing out prescriptions from the doctor to the Consumer
• Write the consumer a receipt for payments taken.
• Coordinate appropriate services for consumers in Crisis
• Posting Payments to Consumers account

Supervision and Consultation

• Seeks supervision and consultation as needed
• Accepts and employs suggestions for improvement
• Actively works to enhance skills

Courteous an respectful towards consumers, visitors and co-workers

• Works in a cooperative manner with other AltaPointe employees
• Assists consumers and visitors as needed
• Is sensitive to the consumer’s needs, expectations and individual differences
• Personal values don’t inhibit ability to relate and care for others
• Treats consumers with care, dignity and compassion
• Respects consumers’ privacy and confidentiality
• Is gentle and calm with consumers, families, and others as appropriate

Administrative and Other Related Duties as assigned

• Actively participates in AltaPointe committees as required.
• Completes assigned tasks in a timely manner.
• Actively participates in Performance Improvement activities.
• Attends appropriate in-service training and other work- shops offered by AltaPointe.
• Follows AltaPointe policies and procedures.

Physical Requirements

• Fine manipulation and dexterity to handle paperwork in charts, writing, computer keyboarding and/or entry, mouse usage, phone usage, and using key pad on security door is frequent.
• There is occasional standing and walking which are in bursts of 5-10 minutes.
• Any other duties that are assigned by supervisor.
• Frequently lift 3-5 pounds to handle consumer charts throughout the day, and usually not handling more than 2-3 charts at a time.
• Sitting is constant at the front desk during the shift.
• Light grasp is needed while handling consumer charts and to open doors, done frequently.

High school graduate or equivalent.

Must be 23 years of age or older; has and maintains a valid Alabama driver’s license with a good driving record and must have proof of current liability insurance.