Office Professional (Adult Outpatient, Foley)

Office professionals work in an outpatient, clinical setting and are responsible for daily reception duties such as fielding phone calls from consumers, verifying insurance, collecting co-pays, and scheduling and re-scheduling appointments; assisting with posting to and collecting on consumer accounts; and assisting with other administrative duties as assigned.

Essential Functions

• Keys in no shows daily
• Verifying Insurance
• Reviews clinician’s schedule and assigns appointment time
• Greets all consumers
• Adheres to 5 Star Customer Service guidelines when dealing with Team Leader, co-workers and patients.
• Cancels and re-schedules appointments as necessary
• Treats consumers with care, dignity and compassion
• Write the consumer a receipt for payments taken.
• Answers telephone
• Preparing deposits to be taken to Finance and Accounting.
• Completes administrative review audits as necessary
• Handles unscheduled consumers.
• Entering information into Avatar
• Assists with and works with all organization personnel involved with any aspect of release of protected health information to ensure full coordination and cooperation under the organization’s policies and procedures and legal requirements
• Requests consumers chart from medical records
• Collecting Co-Payments
• Is gentle and calm with consumers, families, and others as appropriate
• Passing out prescriptions from the doctor to the Consumer
• Personal values don’t inhibit ability to relate and care for others
• Coordinate appropriate services for consumers in Crisis
• Follows AltaPointe policies and procedures.
• Seeks supervision and consultation as needed
• Completes Admissions, Discharges, and Transfers as needed
• Respects consumers’ privacy and confidentiality
• Handles routine requests from clinicians
• Assists consumers and visitors as needed
• Monitors dictation and transcription services
• Gives consumer appointment card with next scheduled appointment
• Actively works to enhance skills
• Protects and maintains the confidentiality of all records and patient information.
• Posting Payments to Consumers account
• Reviews DSR for appointment information
• Notifies appropriate clinician of consumer’s arrival
• Pass out Daily DSR reports
• Is sensitive to the consumer’s needs, expectations and individual differences
• Have consumers sign in
• Files and locates charts for clinicians as needed
• Actively participates in Performance Improvement activities.
• Makes copies, faxes documents and performs other related clerical duties as needed
• May perform relief for other staff members
• Actively participates in AltaPointe committees as required.
• Works in a cooperative manner with other AltaPointe employees
• Receives consumer requests for appointments/information and changes.
• Schedules return appointments.
• Completes assigned tasks in a timely manner.
• Enter Billing for various programs as needed.
• Directs consumers to appropriate waiting area
• Records all telephone messages accurately and transfers to appropriate person timely
• Taking Verbal orders to be signed by various medical staff
• Assists with the patient assistance pharmacy forms as needed, which includes communicating with the Consumer regarding proof of income
• Accepts and employs suggestions for improvement
• Attends appropriate in-service training and other work- shops offered by AltaPointe.
• Assist Consumers in receiving compensation for travel from Medicaid when needed
• May perform Quality Assurance Process

Physical Requirements

• Light grasp is needed while handling consumer charts and to open doors, done frequently.
• Sitting is constant at the front desk during the shift.
• There is occasional standing and walking which are in bursts of 5-10 minutes.
• Fine manipulation and dexterity to handle paperwork in charts, writing, computer keyboarding and/or entry, mouse usage, phone usage, and using key pad on security door is frequent.
• Any other duties that are assigned by supervisor.
• Frequently lift 3-5 pounds to handle consumer charts throughout the day, and usually not handling more than 2-3 charts at a time.

High school graduate or equivalent.

Must be 23 years of age or older; has and maintains a valid Alabama driver’s license with a good driving record and must have proof of current liability insurance.