Office Professional (Bayview, Fairhope)

Office professionals work in an outpatient, clinical setting and are responsible for daily reception duties such as fielding phone calls from consumers, verifying insurance, collecting co-pays, and scheduling and re-scheduling appointments; assisting with posting to and collecting on consumer accounts; and assisting with other administrative duties as assigned.

Essential Functions

• Follows AltaPointe policies and procedures.
• Passing out prescriptions from the doctor to the Consumer
• Enter Billing for various programs as needed.
• Reviews clinician’s schedule and assigns appointment time
• Respects consumers’ privacy and confidentiality
• Completes administrative review audits as necessary
• Is sensitive to the consumer’s needs, expectations and individual differences
• Have consumers sign in
• Handles routine requests from clinicians
• Coordinate appropriate services for consumers in Crisis
• Handles unscheduled consumers.
• Requests consumers chart from medical records
• Pass out Daily DSR reports
• Assist Consumers in receiving compensation for travel from Medicaid when needed
• Assists consumers and visitors as needed
• Keys in no shows daily
• Personal values don’t inhibit ability to relate and care for others
• Collecting Co-Payments
• Cancels and re-schedules appointments as necessary
• Completes Admissions, Discharges, and Transfers as needed
• Is gentle and calm with consumers, families, and others as appropriate
• Preparing deposits to be taken to Finance and Accounting.
• Files and locates charts for clinicians as needed
• Assists with and works with all organization personnel involved with any aspect of release of protected health information to ensure full coordination and cooperation under the organization’s policies and procedures and legal requirements
• Accepts and employs suggestions for improvement
• Protects and maintains the confidentiality of all records and patient information.
• Schedules return appointments.
• Attends appropriate in-service training and other work- shops offered by AltaPointe.
• May perform Quality Assurance Process
• Actively participates in Performance Improvement activities.
• Posting Payments to Consumers account
• Taking Verbal orders to be signed by various medical staff
• Notifies appropriate clinician of consumer’s arrival
• Records all telephone messages accurately and transfers to appropriate person timely
• Monitors dictation and transcription services
• Treats consumers with care, dignity and compassion
• Verifying Insurance
• Greets all consumers
• Write the consumer a receipt for payments taken.
• Assists with the patient assistance pharmacy forms as needed, which includes communicating with the Consumer regarding proof of income
• Adheres to 5 Star Customer Service guidelines when dealing with Team Leader, co-workers and patients.
• Answers telephone
• Directs consumers to appropriate waiting area
• Entering information into Avatar
• Reviews DSR for appointment information
• Receives consumer requests for appointments/information and changes.
• May perform relief for other staff members
• Gives consumer appointment card with next scheduled appointment
• Completes assigned tasks in a timely manner.
• Works in a cooperative manner with other AltaPointe employees
• Actively works to enhance skills
• Seeks supervision and consultation as needed
• Makes copies, faxes documents and performs other related clerical duties as needed
• Actively participates in AltaPointe committees as required.

Physical Requirements

• Light grasp is needed while handling consumer charts and to open doors, done frequently.
• Any other duties that are assigned by supervisor.
• There is occasional standing and walking which are in bursts of 5-10 minutes.
• Sitting is constant at the front desk during the shift.
• Fine manipulation and dexterity to handle paperwork in charts, writing, computer keyboarding and/or entry, mouse usage, phone usage, and using key pad on security door is frequent.
• Frequently lift 3-5 pounds to handle consumer charts throughout the day, and usually not handling more than 2-3 charts at a time.

High school graduate or equivalent.

ID: 2023-19202

Shift/Hours (ex: Monday-Friday 8:00-4:30): Monday-Friday 8:00am-5:00pm

External Company Name: AltaPointe Health

External Company URL: http://altapointe.org/