Clinical Office Manager Jobs

Who: We are a patient-focused primary care network under the Better Health Group Services umbrella. For more than 16 years, we have been serving senior communities utilizing a high-touch population health management approach that prioritizes spending quality time with the physician and focusing on preventative care. To us, it’s about quality, not quantity.

What: Our commitment, our passion, and our culture sets us apart from all the others and is the cornerstone of everything we do! We practice kindness. Show empathy. Reach out in compassion. And every day, we partner with our patients on their journey to Better Health.

Why? We settle for nothing less than 5-star service and strive to be 1% better every day. This allows us to always go above and beyond for our patients. We take great care of our team so they can take great care of our patients and achieve: Better Care. Better Outcomes. Better Health.

Join Our Team!

Please review our open positions and apply for the role that sparks your passion and elevates your skills.

Work Schedule: Monday - Friday (8am-5pm)

THE OPPORTUNITY

Successful candidates will bring their passion to provide 5 Star Service in assisting physicians in the management of healthcare office operations and treatment of geriatric patients following established standards and practices. Must have leadership experience, excellent organizational skills, leadership attributes and be results-oriented. The ability to work in a fast-paced environment with strong attention to detail is essential. Prior experience with electronic medical records is strongly preferred.

Key Responsibilities

• Oversees, monitors and improves clinic performance and other key performance indicators which include HEDIS, admission management, ER utilization, patients not seen, etc.
• Ensures new team members are onboarded and receive proper training using VIPcare’s policies and procedures
• Informs management about current office trends, and recommends new policies or facilitates improvements to current policies and workflows
• Assists with leading daily clinic huddles and assigns proactive outreach call efforts to other team members
• Provides extraordinary customer service to all internal and external customers (including patients, other VIPcare team members, and other departments)
• Manages office operations and performance to ensure that front office and back office care teams operate in an efficient, accurate, and patient-focused manner
• Ensures compliance with Medicare Advantage Plans, HIPAA, labor laws and is responsible for reporting any suspected breaches or compliance issues to the appropriate internal contact
• Assists providers with obtaining and maintaining credentialing, hospital portal access, state licenses, and professional memberships
• Coordinates payroll, PTO, and hour management of in-office team
• Participates in required team meetings and communicates updates and changes to physicians and staff including monthly Performance Forum meetings held regionally and annual High-Performance Forum in Tampa
• Manages a care team of front and back-office medical assistants (generally 3-7 members)
• Has clinical working knowledge and has the ability to perform clinical duties to include the following: take vital signs, review medications, administer injections, dispense medications, irrigate eyes and ears, dress and bandage the wound and incision, draw blood and assist physician with any/all procedures
• Ensures accuracy of all incoming and outgoing information including supplies, invoices, referral requests, patient records, and medication management
• Ensures team calendar, spreadsheets, and whiteboards are current and accurate
• Assists with scheduling, administrative and clinical duties for providers (mid-levels and physicians)

Education And Experience

• Associates degree (Equivalent working experience will be considered)
• Knowledge and understanding of OSHA and Biohazard guidelines
• Minimum of 3 years of leadership experience required
• Ability to accurately read and write medical terminology
• Knowledge of HIPAA
• Knowledge of medical coding
• Prior medical assisting experience strongly preferred
• Basic computer skills, including familiarity with electronic medical records
• CPR Certified
• Strong oral and written communication skills

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