Office Professional (Mobile/Zeigler Outpatient)

Adult Outpatient Programs provide the least restrictive level of care where adults may receive clinical interventions aimed at decreasing existing signs and symptoms. Outpatient treatment focuses on recovery, problem resolution, symptom reduction, stabilization and/or prevention of movement to a higher level of care. Treatment varies widely and depends upon the consumer’s presenting symptoms.

Office professionals work in an outpatient, clinical setting and are responsible for daily reception duties such as fielding phone calls from consumers, verifying insurance, collecting co-pays, and scheduling and re-scheduling appointments; assisting with posting to and collecting on consumer accounts; and assisting with other administrative duties as assigned.

General Responsibilities

• Reviews DSR for appointment information
• Records all telephone messages accurately and transfers to appropriate person timely
• Directs consumers to appropriate waiting area
• Gives consumer appointment card with next scheduled appointment
• May perform Quality Assurance Process
• Greets all consumers
• Handles unscheduled consumers.
• Reviews clinician’s schedule and assigns appointment time
• Makes copies, faxes documents and performs other related clerical duties as needed
• Notifies appropriate clinician of consumer’s arrival
• Adheres to 5 Star Customer Service guidelines when dealing with Team Leader, co-workers and patients.
• Answers telephone
• Receives consumer requests for appointments/information and changes.
• Handles routine requests from clinicians
• Keys in no shows daily
• Have consumers sign in
• Requests consumers chart from medical records
• Completes administrative review audits as necessary
• Protects and maintains the confidentiality of all records and patient information.
• Schedules return appointments.
• Cancels and re-schedules appointments as necessary

Additional job duties depending on location may be as follows

• Files and locates charts for clinicians as needed
• May perform relief for other staff members
• Pass out Daily DSR reports
• Preparing deposits to be taken to Finance and Accounting.
• Verifying Insurance
• Enter Billing for various programs as needed.
• Assists with and works with all organization personnel involved with any aspect of release of protected health information to ensure full coordination and cooperation under the organization’s policies and procedures and legal requirements
• Assists with the patient assistance pharmacy forms as needed, which includes communicating with the Consumer regarding proof of income
• Write the consumer a receipt for payments taken.
• Passing out prescriptions from the doctor to the Consumer
• Posting Payments to Consumers account
• Completes Admissions, Discharges, and Transfers as needed
• Entering information into Avatar
• Assist Consumers in receiving compensation for travel from Medicaid when needed
• Collecting Co-Payments
• Taking Verbal orders to be signed by various medical staff
• Monitors dictation and transcription services
• Coordinate appropriate services for consumers in Crisis

Supervision and Consultation

• Seeks supervision and consultation as needed
• Accepts and employs suggestions for improvement
• Actively works to enhance skills

Courteous an respectful towards consumers, visitors and co-workers

• Works in a cooperative manner with other AltaPointe employees
• Personal values don’t inhibit ability to relate and care for others
• Is sensitive to the consumer’s needs, expectations and individual differences
• Assists consumers and visitors as needed
• Respects consumers’ privacy and confidentiality
• Is gentle and calm with consumers, families, and others as appropriate
• Treats consumers with care, dignity and compassion

Administrative and Other Related Duties as assigned

• Attends appropriate in-service training and other work- shops offered by AltaPointe.
• Actively participates in AltaPointe committees as required.
• Actively participates in Performance Improvement activities.
• Follows AltaPointe policies and procedures.
• Completes assigned tasks in a timely manner.

Physical Requirements

• There is occasional standing and walking which are in bursts of 5-10 minutes.
• Light grasp is needed while handling consumer charts and to open doors, done frequently.
• Fine manipulation and dexterity to handle paperwork in charts, writing, computer keyboarding and/or entry, mouse usage, phone usage, and using key pad on security door is frequent.
• Any other duties that are assigned by supervisor.
• Sitting is constant at the front desk during the shift.
• Frequently lift 3-5 pounds to handle consumer charts throughout the day, and usually not handling more than 2-3 charts at a time.

High School graduate or the equivalent.