Office Professional (Fairhope, Children's Outpatient)

Children's Outpatient Services provides treatment for children and adolescents and their families and is intended to improve and maintain a child’s or an adolescent’s stability in the community. Treatment focuses on problem resolution, symptom reduction, stabilization and/or prevention of movement to a higher level of care. Services include individual, family and group therapy, medication evaluation and management, case management, in home intervention, case consultation and summer day treatment services. The type of treatment is highly variable and depends upon the individual’s existing symptoms and developmental level.

Office professionals work in an outpatient, clinical setting and are responsible for daily reception duties such as fielding phone calls from consumers, verifying insurance, collecting co-pays, and scheduling and re-scheduling appointments; assisting with posting to and collecting on consumer accounts; and assisting with other administrative duties as assigned.

General Responsibilities

• Greets all consumers
• May perform Quality Assurance Process
• Adheres to 5 Star Customer Service guidelines when dealing with Team Leader, co-workers and patients.
• Answers telephone
• Reviews clinician’s schedule and assigns appointment time
• Notifies appropriate clinician of consumer’s arrival
• Reviews DSR for appointment information
• Keys in no shows daily
• Requests consumers chart from medical records
• Handles routine requests from clinicians
• Cancels and re-schedules appointments as necessary
• Have consumers sign in
• Receives consumer requests for appointments/information and changes.
• Gives consumer appointment card with next scheduled appointment
• Handles unscheduled consumers.
• Directs consumers to appropriate waiting area
• Records all telephone messages accurately and transfers to appropriate person timely
• Makes copies, faxes documents and performs other related clerical duties as needed
• Completes administrative review audits as necessary
• Protects and maintains the confidentiality of all records and patient information.
• Schedules return appointments.

Additional job duties depending on location may be as follows:

• Monitors dictation and transcription services
• Verifying Insurance
• Assists with the patient assistance pharmacy forms as needed, which includes communicating with the Consumer regarding proof of income
• Assist Consumers in receiving compensation for travel from Medicaid when needed
• Preparing deposits to be taken to Finance and Accounting.
• Files and locates charts for clinicians as needed
• Taking Verbal orders to be signed by various medical staff
• May perform relief for other staff members
• Assists with and works with all organization personnel involved with any aspect of release of protected health information to ensure full coordination and cooperation under the organization’s policies and procedures and legal requirements
• Coordinate appropriate services for consumers in Crisis
• Collecting Co-Payments
• Write the consumer a receipt for payments taken.
• Entering information into Avatar
• Pass out Daily DSR reports
• Enter Billing for various programs as needed.
• Posting Payments to Consumers account
• Completes Admissions, Discharges, and Transfers as needed
• Passing out prescriptions from the doctor to the Consumer

Supervision And Consultation

• Seeks supervision and consultation as needed
• Actively works to enhance skills
• Accepts and employs suggestions for improvement

Courteous And Respectful Towards Consumers, Visitors And Co-workers

• Is sensitive to the consumer’s needs, expectations and individual differences
• Treats consumers with care, dignity and compassion
• Personal values don’t inhibit ability to relate and care for others
• Works in a cooperative manner with other AltaPointe employees
• Assists consumers and visitors as needed
• Respects consumers’ privacy and confidentiality
• Is gentle and calm with consumers, families, and others as appropriate

Administrative And Other Related Duties As Assigned

• Actively participates in AltaPointe committees as required.
• Completes assigned tasks in a timely manner.
• Attends appropriate in-service training and other work- shops offered by AltaPointe.
• Actively participates in Performance Improvement activities.
• Follows AltaPointe policies and procedures.

Physical Requirements

• Fine manipulation and dexterity to handle paperwork in charts, writing, computer keyboarding and/or entry, mouse usage, phone usage, and using key pad on security door is frequent.
• Sitting is constant at the front desk during the shift.
• There is occasional standing and walking which are in bursts of 5-10 minutes.
• Frequently lift 3-5 pounds to handle consumer charts throughout the day, and usually not handling more than 2-3 charts at a time.
• Any other duties that are assigned by supervisor.
• Light grasp is needed while handling consumer charts and to open doors, done frequently.

High school graduate or equivalent.

Must be 23 years of age or older; has and maintains a valid Alabama driver’s license with a good driving record and must have proof of current liability insurance.

ID: 2023-19664

Shift/Hours (ex: Monday-Friday 8:00-4:30): Monday - Friday 8:00am - 4:30pm

External Company Name: AltaPointe Health

External Company URL: http://altapointe.org/