Office Professional (Floater) Jobs

Office professionals work in an outpatient, clinical setting and are responsible for daily reception duties such as fielding phone calls from consumers, verifying insurance, collecting co-pays, and scheduling and re-scheduling appointments; assisting with posting to and collecting on consumer accounts; and assisting with other administrative duties as assigned.

Essential Functions

• Works in a cooperative manner with other AltaPointe employees
• Reviews clinician’s schedule and assigns appointment time
• Posting Payments to Consumers account
• Have consumers sign in
• Receives consumer requests for appointments/information and changes.
• Pass out Daily DSR reports
• Assists with and works with all organization personnel involved with any aspect of release of protected health information to ensure full coordination and cooperation under the organization’s policies and procedures and legal requirements
• Completes administrative review audits as necessary
• Keys in no shows daily
• Is gentle and calm with consumers, families, and others as appropriate
• Verifying Insurance
• Taking Verbal orders to be signed by various medical staff
• Treats consumers with care, dignity and compassion
• Monitors dictation and transcription services
• May perform relief for other staff members
• Protects and maintains the confidentiality of all records and patient information.
• Passing out prescriptions from the doctor to the Consumer
• Personal values don’t inhibit ability to relate and care for others
• Assists with the patient assistance pharmacy forms as needed, which includes communicating with the Consumer regarding proof of income
• Completes Admissions, Discharges, and Transfers as needed
• Is sensitive to the consumer’s needs, expectations and individual differences
• May perform Quality Assurance Process
• Gives consumer appointment card with next scheduled appointment
• Requests consumers chart from medical records
• Cancels and re-schedules appointments as necessary
• Follows AltaPointe policies and procedures.
• Completes assigned tasks in a timely manner.
• Attends appropriate in-service training and other work- shops offered by AltaPointe.
• Notifies appropriate clinician of consumer’s arrival
• Records all telephone messages accurately and transfers to appropriate person timely
• Makes copies, faxes documents and performs other related clerical duties as needed
• Files and locates charts for clinicians as needed
• Schedules return appointments.
• Write the consumer a receipt for payments taken.
• Directs consumers to appropriate waiting area
• Coordinate appropriate services for consumers in Crisis
• Actively participates in AltaPointe committees as required.
• Assist Consumers in receiving compensation for travel from Medicaid when needed
• Preparing deposits to be taken to Finance and Accounting.
• Collecting Co-Payments
• Accepts and employs suggestions for improvement
• Greets all consumers
• Adheres to 5 Star Customer Service guidelines when dealing with Team Leader, co-workers and patients.
• Respects consumers’ privacy and confidentiality
• Seeks supervision and consultation as needed
• Answers telephone
• Assists consumers and visitors as needed
• Actively participates in Performance Improvement activities.
• Handles routine requests from clinicians
• Entering information into Avatar
• Handles unscheduled consumers.
• Enter Billing for various programs as needed.
• Actively works to enhance skills
• Reviews DSR for appointment information

Physical Requirements

• Fine manipulation and dexterity to handle paperwork in charts, writing, computer keyboarding and/or entry, mouse usage, phone usage, and using key pad on security door is frequent.
• Light grasp is needed while handling consumer charts and to open doors, done frequently.
• There is occasional standing and walking which are in bursts of 5-10 minutes.
• Sitting is constant at the front desk during the shift.
• Frequently lift 3-5 pounds to handle consumer charts throughout the day, and usually not handling more than 2-3 charts at a time.
• Any other duties that are assigned by supervisor.

High school graduate or equivalent. Must be 23 years of age or older; has and maintains a valid Alabama driver’s license with a good driving record and must have proof of current liability insurance.