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Onboarding Team Lead Jobs
Company | Therapy Brands |
Address | Birmingham, AL, United States |
Employment type | FULL_TIME |
Salary | |
Category | Software Development |
Expires | 2023-07-30 |
Posted at | 9 months ago |
Company Description
- Work directly with the onboarding team to ensure customer expectations are being met.
- Work with respective Professional Services Manager to address any customer concerns or escalations.
- Assist with training new Onboarding team members as well as updating documentation and training materials as needed.
- Become a well-versed expert in all applicable solutions.
- Own and manage concurrent on-boarding projects, starting from contract signature through hand-off to customer support.
- Increase customer satisfaction by understanding business needs and recommending things like product/module additions, model changes or expanded usage. Teaching them to get more value out of the product(s).
- Deep understanding of customers' needs regarding the use of products, and the ability to troubleshoot as needed.
- Solid communication, listening and writing skills.
- Strong Leadership skills.
- Bachelor’s Degree a plus.
- Capable of working with people of varied roles and abilities, including executive management.
- Experience analyzing and optimizing existing processes.
- Excellent accountability, organizational, analytical, and problem-solving skills.
- Demonstrated ability to manage multiple, simultaneous, onboarding projects.
- Team player with solid communication and presentation skills.
- 1-3 years of customer service or customer success experience.
- Possess outstanding customer facing skills, technical acumen, and Client-focused attitude.
- Able to work independently with little direction when necessary.
- Ability to establish milestones cross-functionally and keep all team members on task.
- Ability to keep teams motivated and focused throughout the on-boarding process.
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