Medical Office Coordinator Jobs

General Summary
Responsible for the operations and administration side of a medical office. Plan, implement and continuously evaluate office operations to ensure efficiency, compliance and patient flow.
Primary Responsibilities

• Delegates responsibilities and assesses employee performance.
• Ensures an atmosphere of professionalism and friendliness and that all front office staff have the ability to deal with difficult calls in a calm and professional manner and are able to work quickly and accurately under pressure.
• Prepares accurate and timely reports and collects data for supervisor, as needed.
• Implements an effective appointment scheduling system to assure daily schedules are full, no show data is being reviewed, a recall system is in place and insurances are being verified to support physician capacity and patient satisfaction.
• Ensures that front office staff receives continuous training and are proficient in the Practice Software.
• Other duties as assigned by supervisor.
• Ensures that daily deposits, reconciliations and deposit reports are submitted to the accounting department in accordance with established procedures.
• Assures patient concerns are addressed according to written patient policies and procedures in a timely manner.
• Ensures proper petty cash oversight, purchase requisition completion, reporting, inventory maintenance, ordering and receipt of office supplies and assigned employee timesheet completion and approval.
• Implements operations consistent with programs that optimize best practices of patient care.
• Implements and trains staff in health center operational processes, policies and procedures.
• Maintain clean and safe facilities that meet all local, state, and federal requirements by reviewing Compliance Officer and Safety Officer Reports.

Work Experience

• Minimum of 3 years of successful administrative/ managerial experience in the primary health
• Minimum of 5 years in data driven, multiple doctor medical office is preferred

Education/Certifications/Licensure

• Must have a valid driver's license and a safe driving record and be able to pass a pre-employment physical and a criminal history background check.
• High School Graduate
• Associate's degree in a related field is preferred

Skills

• Must be able to work well with others and understand and model the importance of teamwork.
• Bilingual is preferred (Spanish and English).
• S/he must have excellent communications skills, in written and oral forms are necessary.
• Must have knowledge of medical terminology.
• Leadership skills and ability to implement change with positive outcomes in a complex environment.
• Knowledge of Medicare, Medicaid, PPO, HMO billing, ICD-109, CPT and revenue codes preferred.
• Computer skills and experience with PMS and EHR systems is required.

Physical Requirements
Light to medium physical duties include standing, walking, reaching, bending, talking for up to eight (8) hours a day. Must have good vision. Must be able to lift thirty-five pounds. Lifting will be primarily confined to occasional on premises lifting of boxes of office supplies and minor office equipment. Non-physical demands include performing multiple tasks simultaneously, the ability to meet multiple deadlines, judgement decisions and working closely with others as part of a team.