Medical Assistant - Front Office

Florence Health is a next-generation Primary Care Providergrowing rapidly in towns and cities around the country. Named after the legendary nurse Florence Nightingale, Florence was founded in 2019 with a simple mission: to serve the patient, above all else. Florence is currently available to Medicare patients exclusively, and operates fully at risk for all of our patients' outcomes and spending, enabling our clinics to invest in the delivery of added benefits, services, and staffing that are not possible in a fee-for-service environment.

Florence's relentless focus on patient satisfaction and care results, through our platform of medical professionals, staff, technology, and premium modern clinic spaces designed from the ground up, has earned us a reputation with our patients for going above and beyond on every facet of service delivery - from the front desk to the exam and follow-up experience, and everything in between.

Florence’s Care Teams include a doctor, a nurse practitioner or physician assistant, and support from registered nurses and medical assistants. Our providers serve as the primary medical provider for the Medicare patients we serve, providing longitudinal care and building meaningful relationships with the patients. This high-touch service creates trust and helps the patient understand and feel connected to his/her care plan. Furthermore, while the typical primary care panel in the U.S. is around 2,500 patients for a single physician, each provider’s panel at Florence is between 750-1,000 Medicare patients. This creates an opportunity to spend more time with patients, build deeper relationships, better execute/coordinate care plans, and achieve greater outcomes.

Each of Florence’s clinics has a Front Office - Medical Assistant, who is responsible for running the front office, from attending the front desk and assisting patients as they come in and out of the clinic, to helping them with any needs that come up before or after their provider visit. The Front Office - Medical Assistant role comes with a lot of responsibility for making sure everything in the clinic is maintained in good order at the excellent level our patients deserve, from supplies and equipment to the fixtures and furniture.

This role requires warmth and passion for patient interactions, attention to detail and pride in presentation, and a teammate mindset in working with the provider, medical assistants, and the rest of the organization. Florence hires medical assistants for all of our staffing roles since it is important to us that everybody that a patient interacts with on the phone or at the clinic always has a base of medical knowledge and clinical experience.

Florence Health employees are united in our quest to improve the health and well-being of our patients, and we empower each of our team members to fulfill this mission and reach their full potential regardless of function, geography, or experience level.

To this end, we offer:

$18 - $20 an hour

Florence is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are all humans!