Marketing Operations Coordinator Jobs

Who we are: BAL is a team of brilliant people who change lives through elite immigration work and collaborative innovation. We pursue the exceptional in all that we do, but never at the expense of our values. There’s no denying our work is demanding, both in volume and pace, but we’re up for the challenge. We love the balance of hard work and fun – so, you’ll see us in jeans as we shatter glass ceilings and conventional stereotypes. BAL employees feel valued, rewarded, and respected. We seek opportunities to be of service to others and our communities. We are committed to your growth and development, and want to set you up for success here at BAL and beyond.

Who you are: You are looking for work that has purpose. You aren’t afraid to roll up your sleeves and get stuff done. You learn quickly. You move fast. You embrace challenge and detail as well as creative thinking. You believe you have something unique to contribute and you aren’t afraid to raise your hand. You understand that powering human achievement is ultimately about impacting a real person. You are looking for a place to grow and an environment where everyone has a spot and is genuinely welcome.

We’re better together: A bright, driven person like you and an industry-leading powerhouse like BAL? It’s a perfect combination! We truly want to see you succeed here and become an integral part of our mission to provide an experience that makes a positive difference in people’s lives. Come be a part of something special, where you can have an impact and be valued just for being you!

OVERVIEW:

We are seeking a detail-oriented and curious Marketing Operations Coordinator to join our team. The ideal candidate must be passionate about marketing, organization and process creation. This role is an excellent opportunity to gain team-wide marketing knowledge (digital, content, creative, events, business development), take on significant operational responsibility and make a meaningful impact to team productivity and Marketing ROI.

PRIMARY RESPONSIBILITIES:

• Serve as back-up for BAL website content publication, email distribution and organic social media posting
• Field and monitor requests from internal and external email boxes
• Support events team with ad hoc event tasks
• Coordinate publishing of new employee headshots and bios
• Manage vendor invoicing and budget reporting
• Manage the marketing project management software (Wrike), including creating new projects, managing workflows and designing new solutions to create team efficiencies
• Ensure marketing service level agreements (SLAs) are met
• Maintain marketing department intranet page and shared document library
• Coordinate the design, documentation and management of all marketing processes and procedures
• Coordinate team-wide meetings, including scheduling conference rooms, setting up virtual meeting rooms, ensuring tech is set up in advance, etc.
• Other duties as assigned
• Assist with scheduling of meetings with firm leadership and/or large groups
• Manage inventory, storage and distribution of marketing collateral, swag and client gifts
• Assist in light design work such as formatting PPTs and editing graphics in Canva

QUALIFICATIONS:

Skills and Abilities:

• Team player, unifier, relationship-oriented, win-win seeker
• Prior experience with email marketing systems like Salesforce Account Engagement (Pardot)
• Highly organized with superior attention to detail, natural curiosity and passion for excellence, process improvements and willingness and interest in learning new technologies
• Excellent interpersonal and communication skills; both written and oral
• Strong proficiency in Microsoft Office. Experience with project management software (such as Wrike or Asana), Canva and Adobe is a plus
• Proactive, resourceful and motivated
• Prior experience designing and documenting processes/procedures/workflows

Physical Requirements:

• Able to type and to grasp, grip, push and pull file drawers and doors
• Able to lift up to 25 lbs of files and/or boxes
• Able to maintain a sedentary position for up to 90% of the work day
• Able to bend, stoop, kneel and/or stand to access files and documents
• Able to walk and to climb stairs or use elevator to coordinate with other departments

Experience:

• Minimum of two years working in an office environment
• Preferred: 3-5 years of experience in professional services marketing or administration role

Minimum Education Level:

• Bachelor’s Degree in Marketing, Communications or related major