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Global Operations Coordinator Jobs
Company | Flexport |
Address | Dallas, TX, United States |
Employment type | FULL_TIME |
Salary | |
Category | Transportation, Logistics, Supply Chain and Storage |
Expires | 2023-08-21 |
Posted at | 9 months ago |
The opportunity
- Analyze data to root-cause defects and support continuous improvement efforts.
- Consistently follow Standard Operating Procedures (SOPs) to ensure that your work satisfies internal Key Performance Indicators (KPIs) and Service-level Agreements (SLAs) in-line with productivity goals.
- Use metrics to spot opportunities to improve and deliver great performance in your role, including data quality and shipment milestone timeliness.
- Be responsible for executing the end-to-end movement of ocean, air freight shipments, trucking, and warehousing within a regional network (both imports and exports), including intermodal movements (the process of moving freight by two or more modes of transportation).
- Serve as the first point of escalation for issue resolution, ensuring prompt and effective resolution to provide the best customer experience.
- Be a part of the frontline groups ensuring the highest standard of Flexport quality: shipments move on time and exceptions are handled appropriately
- Fluency in English, both written and verbal
- Strong attention to detail in a high-energy, fast-paced environment
- Bachelor's/Associate's degree OR 1+ year of relevant experience preferred. New graduates are encouraged to apply!
- Excellent customer service skills with the ability to effectively empathize and prioritize the needs of a diverse customer base. You have the ability to troubleshoot and handle challenging customer issues and can successfully de-escalate or escalate issues until they are fully resolved
- The ability to work flexible hours: this role requires working variable hours to match when customers need us most. You may be required to work national holidays, weekends, swing or night shifts, and may be asked to render overtime based on business needs. You will be based out of Flexport’s first operations center wholly dedicated to providing the best experience for Flexport’s customers.
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