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Company | Mejuri |
Address | Austin, TX, United States |
Employment type | FULL_TIME |
Salary | |
Category | Retail Luxury Goods and Jewelry |
Expires | 2023-08-26 |
Posted at | 9 months ago |
Mejuri is the category-defining fine jewelry brand redefining luxury, your way. Feeling disconnected from an industry that typically markets to men, co-founder and CEO Noura Sakkijha leveraged her learnings as a third-generation jeweler to rethink the way women purchase jewelry—for themselves. In only seven years, and with a team of over 75% women, Mejuri has shipped over one million orders and opened retail stores across the globe, all while introducing new products weekly.
- Lead a memorable and exceptional customer service experience that focuses on building relationships through the Mejuri brand story.
- Flex as a stylist when needed and support the in-store customer journey.
- Stay informed and knowledgeable of all Mejuri products and latest launches, keeping the team informed as well.
- Ensure all customers are presented with their products and thanked as the final step of the customer journey.
- Execute tasks and assist in keeping the store clean and organized.
- Proactively request feedback from management on successes and areas of improvement. Take opportunities for training and development when needed.
- Receiving - ensure accurate and timely receiving of weekly inventory and POSM supply receipts while assisting in backstocking replenishment deliveries.
- Order Fulfillment - manage the BOH flow for retail sales originating from in-store sales, phone sales or Buy Online Pickup in Store, ensuring efficiency with packaging and order delivery standards.
- Inventory & Supply Management - Manage inventory accuracy, ensuring Sellable, Display inventory levels are accurate and overseeing all tasks for internal adjustments and transfers. Support all inventory count processes and execute measures to ensure inventory accuracy. Ensure order and/or product discrepancies are communicated and troubleshooted in the moment (and deploy cross functional HQ communication as needed). Complete all necessary documentation for shrink, monitoring reasons and taking action to reduce shrink where possible.
- Storage & Organization - Maintain organizational integrity of our BOH up to and including display inventory and sellable inventory, packaging, and all supplies.
- Technology Management - Ensure all technology is working and determine solutions when needed. Escalate issues to store management & IT if issues cannot be resolved in store.
- Provide support to Visual Lead during implementation of retail campaigns.
- Report any damaged display product or tools to the Visual Lead.
- Partner with the Visual Lead to analyze key performance indicators and monitor stock levels to create a productive sales environment and determine actions steps to improve sell-through.
- Support with the day-to-day maintenance of visual displays and product.
- Follow up with execution deadlines for key VM initiatives to ensure deliverables are met in a timely manner.
- Provide feedback to Visual Lead relating to gaps and opportunities.
- Responsible for answering all incoming phone calls and service the client, including managing phone sales. Responsible to ensure all voicemails are responded to within 12 hours.
- Responsible for managing the floor and customer experience when Store Manager is not present.
- Support operational systems & processes that enable the business to maximize results.
- Support training and onboarding for new team members, focusing on operational requirements.
- Support the achievement of store KPI’s, as defined by the Store Manager.
- Share consistent operational information between leadership and team members.
- Communicate any customer insights to Store Manager and Operations Manager.
- Must be able to work outside of regular hours on occasion including evenings, weekends & holidays.
- Excellent organization and analytical skills
- Experience in a high volume retail environment.
- Physical requirements: Ability to stand for 8 hours, lift 50 lbs.
- Experience creating standards and procedures.
- Critical thinking ability - identify potential challenges and develop action plans
- Ability to travel.
- Adaptable with the ability to think creatively and quickly
- Semi-annual performance reviews.
- A generous product discount!
- Parental leave salary top-up of up to 80%, as well as a personalized return-to-work transition and accommodation plan for full-time employees.
- Comprehensive medical and dental benefits, including mental health coverage, and generous personal and sick days for our full-time employees. We also offer bereavement leave, including miscarriage and stillbirth support.
- A minimum of two weeks vacation, plus personal days and three religious observance days (for full-time employees)
- Internal coaching department and learning and development to support career growth and plans for everyone.
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