Manager, Smb Implementation Jobs

About the role

What you will do

• Develop Implementation Managers through hands-on coaching and mentorship
• Drive customer adoption of key features and best practices
• Support hiring & onboarding of new Implementation Managers
• Successfully resolve customer escalations for maximum satisfaction and positive relationships
• Collaborate cross-functionally with Rippling Sales, Technical Account Management and Support teams to create a seamless customer journey
• Collaborate with Product & Engineering to continuously improve product functionality based on customer feedback in Implementation
• Continuously evaluate, improve, and streamline internal processes for increased simplicity and efficiency
• Track, monitor & continuously improve performance on key metrics & KPIs

What you will need

• 5+ years of SaaS experience in professional services, implementation, or customer success
• Flexible to scaling and changing organizations and responsibilities
• Strong attention to detail and ability to solve complex, interdependent problems
• Ruthless prioritization and time management
• 2+ years of professional experience leading a team; passion for supporting and guiding a team’s growth, career progress, and job performance
• Boundless energy to help your team and your customers...all with a “can-do” attitude!

This role will receive a competitive salary + benefits + equity. The salary for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location here.

• Tier 2: $97,000 - $128,000/year
• Tier 3: $91,000 - $121,000/year
• Tier 1: $108,000 - $142,000/year

A variety of factors are considered when determining someone’s compensation–including a candidate’s professional background, experience, and location. Final offer amounts may vary from the amounts listed above.