Implementation Manager Jobs

Remote, United States

Full time

Delivery

Did you know there is over $1 trillion of waste every year in healthcare? One of the biggest contributors to the staggering amount of waste is inefficient operations. If you’ve ever spent hours waiting in the ER; if a hospitalized family member experienced a delayed discharge; if you’ve had to schedule a surgical procedure far into the future due to lack of available Operating Room time — then you understand the kinds of problems we solve.

Our mission is to simplify how healthcare operates. We partner with health systems to automate care operations — all of the operational activities involved in delivering care, from discharge planning, to OR access, to patient flow, and more. Our software combines AI, machine learning, and behavioral science to power best-practice solutions for settings across the hospital and system. Solving those problems not only benefits patients, but it also eases the burden on physicians and nurses, and drives significant economic value for hospitals as well.

We work with leading health systems, academic medical centers, and community hospitals across the country. We’ve raised over $95M in funding from some of healthcare’s leading investors, including Thomas H. Lee Partners, Bessemer Venture Partners, Norwest Ventures Partners, Mayfield Fund, and more. We’ve also been recognized by Fast Company’s 2022 World Changing Ideas Awards, The Robert Wood Johnson Foundation, CB Insights, and more.

Are you interested in simplifying how healthcare operates? Then join our amazing, mission-driven team and help health systems discover world-class operations that are essential to delivering world-class care.

The Role

Qventus is looking for an Implementation Manager (IM) with a proven track record for executing the timely delivery of enterprise-scale software deployments. This person will wear a number of hats, combining aspects of complex engagement management, project management, analytics, and technical coordination. This person will develop relationships with our key leaders and users in the hospital and surgical clinics, including senior OR leadership, surgeons, schedulers, and IT teams. They will be a critical link between Qventus and the customer and our internal product and delivery teams. The Implementation Manager will own the end-to-end delivery of technical features and functions within a deployment and will be accountable for the responsibilities described below. They will also serve as the overall engagement manager from customer kickoff through go-live, creating and maintaining a complex, cross-functional project plan with a matrixed team.

The Implementation Manager will develop deep technical knowledge of the Qventus Periop product to successfully deploy it, think creatively about new use cases for the product, and drive value for our customers.

Core Responsibilities:

• Collaborate with external client teams to understand evolving requirements/needs and communicate potential approaches to address them.
• Identify and mitigate risks and advise Delivery team leaders on project opportunities and risks, driving any issues to resolution.
• Creates a customer base who is excited about Qventus and serves as a reference for prospective customers.
• Define and manage the timeline for enterprise-wide, multi-module deployments, with an initial focus on the Qventus Periop solution.
• Effectively lead complex engagements with matrixed teams (technical and operational).
• Work with Data Integration Specialists, Clinical Operation Consultants, and Product Specialists throughout each deployment to identify and implement solutions that deliver client value.
• Serve as the owner and accountable team member for assigned accounts/customers with limited oversight.
• Leverage deep functional Periop expertise to create and sustain buy-in from core users, executives, and surgeons around workflows and tool adoption
• Provide technical project leadership to manage the full deployment lifecycle from internal project kickoff to go-live by prioritizing tasks, identifying dependencies, and ensuring deliverables are met.
• Identify process improvement opportunities and create structured approaches to close gaps.
• A passion for fixing our healthcare system.
• Articulate Qventus’ value proposition and create value for customers by establishing clearly defined business outcomes.
• Build and manage relationships at multiple levels of client organizations, from frontline staff to C-suite stakeholders.
• Leverages deep functional expertise in order to sustain buy-in from core users and executives around workflows and tool adoption.

Minimum Requirements:

• Project management experience with complex implementations in the provider-side healthcare setting.
• At least 5 years of experience working cross-functionally with multiple teams, both internally and externally, to manage end-to-end project lifecycles and to drive project milestones to completion.
• 5 years of professional experience working at a top healthcare consulting firm, digital health company, or health system.
• Ability to travel on average 25% and up to 50%.
• Skilled at understanding, documenting, and analyzing data using a variety of tools (Data validation dashboards, interpreting JAVA/SQL code, complex Excel functions, etc.)
• At least 5 years of project/program management experience with a comprehensive understanding of the business requirements and technical capabilities needed for an enterprise-wide SaaS implementation.
• Knowledge of inpatient and perioperative metrics, processes, challenges, and solutions; ability to engage in strategic and operational discussions with hospital leaders and surgeons.
• Prior experience managing projects for hospital systems (e.g. EHR implementations) is required
• A track record of applying strong quantitative and analytical skills in prior roles.

Preferred Qualifications:

• PMP certification.
• Experience with Epic/Cerner EHR instances.
• Experience writing SQL queries (highly desired)
• Experience working with clinical and/or process consultants.

To be a good fit for the company, candidates should have these intangibles:

• You’re comfortable with ambiguity and can make ‘gut’ decisions without all the information, course correcting and maintaining momentum with team members to keep going.
• You find pleasure in defining a method to the madness. People call on you to organize messy situations at work.
• An assertive, confident attitude and approach towards challenging situations. You run towards the challenge head-on instead of waiting for it to come to you.
• You want to contribute at any level to drive a task to completion. There’s nothing ‘beneath’ you, as long as you’re helping out.

We consider several factors when determining compensation, including location, experience, and other job-related factors.

Salary Range: $126,000 to $154,000 annually + equity + benefits- Qventus expects to hire for this position near the middle of the range. Only in truly rare or exceptional circumstances where a candidate's experience, credentials, or expertise far exceed those required or expected will we consider and offer at the top of the salary range.

Qventus offers a competitive benefits package including medical, dental, vision, paid time off, company holidays, and a stock option plan.

Qventus is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

This position does not provide visa sponsorship.

Employment is contingent upon the satisfactory completion of our pre-employment background investigation and drug test.

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