Manager, Product Management Jobs

Description

Our Story: Litera, headquartered in Chicago, IL, is a fast-growing software company and one of the leading legal technology suppliers in the world. Serving over 90% of the world's largest law firms, our software is used by hundreds of thousands of lawyers every day. As a company recently selected for Crain's Best Places to Work in Chicago, we believe professional development, rewards programs, open communication, and transparent leadership all contribute to a unique and open work environment. Our employees are driven, energetic, passionate, and can make a direct impact on the future of the company.

The Opportunity:

Come join a driven team of product professionals dedicated to helping customers and internal stakeholders focus on what matters. We are looking for an enthusiastic, self-motivated, and energetic senior product leader to join our team and help push our strategic relationship marketing products forward to bring them to the next level of excellence in our industry.

The product manager works closely with customers, prospects, partners, service, sales, and engineering teams to guide new features and products from idea to release. This includes the quantification of market needs from a demand, ROI, need, and product positioning perspective, exploring build-buy-partner scenarios, as well as exploring user workflows to identify gaps, pain points, and where Litera exists within that lifecycle.

A Day in the Life:

Capture and review market data from a variety of sources, including:

• Work with marketing and sales teams to plan successful product launches
• Analyze how proposed changes impact other areas of the business
• Prioritize and build initiatives and epics that satisfy customer needs
• Win-loss analysis
• Help sales progress and close opportunities
• Incorporate feedback from engineering, design, sales, support, services teams
• Review competitive products
• Surveys and interviews
• Customer meetings
• Determine MVPs and break items out into key phases
• Work with design to mockup solutions and iterate to build the best user experiences
• Review the past few releases to analyze impacts to KPIs Wireframe and mockup solutions and iterate to build the best user experiences

Role Progression:

Within 1 month, you will:

• Talk to and learn from our customers
• Review and understand core market problems, value propositions, and features of the product
• Complete new hire onboarding, including eLearning courses, instructor-led training, and more
• Learn our current product roadmap
• Meet team members and review goals, initiatives, and specific objectives
• Train on Litera’s core values and get an overview of our solutions
• Learn the product roadmap creation, development and release processes
• Meet with key stakeholders across the business

Within 3 months, you will:

• Communicate with customers and prospects to listen and understand the voice of the customer
• Own the product strategy, making key adjustments which align with business value
• Become an autonomous member of the product team and independently plan work to meet deadlines
• Drive conversations about where product lines should be going, encouraging debate and critique
• Evaluate new feature and enhancement requests
• Understand your product’s marketplace, personas, buyers, buying dynamics, and key user workflows
• Contribute to a product release by validating and testing assumptions
• Analyze your product’s past releases to identify focuses, compromises, and areas for improvement
• Drive initiative and epic research and development process

Within 6 months, you will:

• Present your roadmap themes, goals and supporting initiatives to the team
• Serve as a subject matter expert for how users perform their jobs and feature requests for your product
• Innovate and advocate for new strategies and product direction
• Develop epics from a conceptual idea through to the final delivery
• Know why Litera is winning and losing in the market. Drive changes to the product that will create improvement

What You Bring

• You are a good listener and can empathize with customers
• You’re comfortable balancing competing priorities while working with and solving problems for customers.
• You have attained a bachelor’s degree or higher
• At least 5+ years total in product management experience and legal technology industry experience, though more is welcome
• Legal domain knowledge of processes and tooling. CLE knowledge is a plus
• You are self-motivated with curiosity about how our customers work, and passionate about delivering great user experiences
• You have excellent communication skills, written and verbal, with the ability to take complex business requirements and translate them to a form that’s widely understandable
• You can think through and advise about how small changes or requests can have strategic impacts across all levels of the business
• You don’t shy away from awkward situations or being clear when you can’t commit to something
• You’re comfortable speaking with a wide range of internal and external stakeholders and able to seek out conversations and discussions yourself

Why Litera?

We strive to stay current with all employment trends and prioritize flexibility, employee well-being, and diversity, equity, and inclusion (DEI). Most of our employees are fully remote, and we do not have a return-to-office plan as we are more successful working remotely. Our generous PTO and ten flexible holidays promote work-life balance. And all our employees are encouraged to access personal development courses and tools in our internal learning management system.

Litera is an equal opportunity employer, and proud to be committed to diversity and inclusiveness. We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability, or age.

Note: As we continually reevaluate pay transparency rules and requirements, in order to ensure we are compliant, we believe a direct approach to be most accurate. If you are a California, Colorado, Connecticut, Maryland, Nevada, New Jersey, New York, Ohio or Washington resident and this role is physically available in your state or classified as remote, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request. Please send an email identifying the title of the role you are interested in and the state you reside in to [email protected] .