Manager, Onboard Services Operations, Atl

United States, Georgia, Atlanta

On-Board Services

22-May-2023

Ref #: 20875

LinkedIn Tag: #LI-PS1

How you'll help us Keep Climbing (overview & key responsibilities)

• Responsible for the review of MI-19 trends, destinations, and flight crews and the respective corrective actions to avoid reoccurrence
• Coordinating and trending galley audits, during catering to mitigate missing item concerns/occurrences
• Constant focus and adherence to published policies, procedures and provisioning specifications, reviewing supplier performance and best practices and determine corrective actions when necessary
• Required to support a 24/7 operation
• Reports to the respective Facility Manager or General Manager and will be assigned special projects and/or tasks as required to maintain business continuity
• Responsible for reviewing FACTS to determine opportunities for improvement, process changes and resource allocations
• Establishing a process to service/restock hold items from a terminal access vantage to reduce dependencies on truck dispatches
• Manages and evaluates Coordinator group as designated
• Participates in Weekly Performance Reviews along with various OBS operational reviews. Prepares data to present action plans and details at divisional MPR
• Interfaces with OBS base leaders on various issues staying in constant contact and provide subject matter expertise on capabilities and limitations
• Performs quarterly reviews for each direct merit report through the established performance management system
• Work with ACS & IFS base leadership to improve inter-divisional and inter-departmental relationships
• Provides real-time feedback to catering vendor leadership to ensure correction of errors in the catering process
• Serves as a product and mileage SME for ATL catering specifications with IFS and OBS
• Partners with corporate level catering management to drive caterer performance at the system level
• Tracking and trending of Flight and Cart audits, to determine process compliance opportunities to mitigate MI-19s
• Serves as a point of contact for the OBS ATL Community (Business Partner, Tower, OBS Leaders), to escalate issues/concerns as necessary to avoid service impact

Benefits and Perks to Help You Keep Climbing

What you need to succeed (minimum qualifications)

• Be capable of critical decision making under extreme circumstances and limited time
• Become familiar with Federal and State laws regarding alcohol
• Candidates for this position should have at minimum ahigh school diploma/GED
• 5-7 years related experience
• Be a self-starter and be able to work independently with limited instruction or supervision. Ability to learn applicable U. S. Government and local regulations governing safe food handling and prevention of food borne illness
• Must be performing satisfactorily in current position
• Consistently makes safety and security, of self and others, the priority
• Convey a professional image with ability to lead and communicate with all levels of the organization and its suppliers
• Embraces a diverse set of people, thinking and styles
• Comply with all required training including soft skill and technical requirements
• Have an understanding of catering manuals (IFX) and Cart and Galleys specifications
• Familiar with Customs regulations relative to bonded material and regulated waste handling
• Demonstrates that privacy is a priority when handling personal data
• Knowledgeable in the hazard analysis and critical control point [HACCP] system of food protection. Must have understanding of TSA catering security regulations

What will give you a competitive edge (preferred qualifications)

• Strong computer skills
• Excellent verbal and written communication skills, organizational skills, team orientation and leadership abilities
• Related experience in management and/or project leadership responsibilities, airline operations or supply chain management experience
• Quality Assurance experience
• Familiar with e-gate matrix systems, Delta's catering related technology system
• Ability to diagnose functional area strengths and weaknesses; then develop recommendations for improvement