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Operations Manager Jobs

Company

Apria Healthcare
Address , Irvine, 92606, Ca
Employment type FULL_TIME
Salary $54,117 - $76,966 a year
Expires 2023-06-07
Posted at 1 year ago
Job Description
Job Summary (External):
ABOUT THE COMPANY
Apria Healthcare’s mission is to improve the quality of life for our patients at home. We are looking for empathetic, thoughtful, and compassionate people, to meet the needs of our patients. Already an industry leader in healthcare services, we provide home respiratory services and select medical equipment to help our patients sleep better, breathe better, heal faster, and thrive longer.

JOB SUMMARY
The Operations Manager performs, plans, and coordinates the daily activity of Logistics personnel and functions. In addition, the Operations Manager will communicate Apria values, strategies, and objectives, while assigning accountabilities, planning, monitoring, and appraising job results. This position nurtures culture and engagement while overseeing strategies focused on improving the overall experience of employees and patients.

ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Performs minor equipment repair and maintenance, as required, and maintains equipment documentation
  • Monitors and/or maintains close contact with delivery staff throughout the day to troubleshoot problems and facilitate the completion of routes in a timely and accurate manner
  • Promotes vehicle safety including daily vehicle inspections, reports, and routine maintenance
  • Manages daily and on-call driver schedules
  • Responds to inquiries from patients, referral sources, vendors and delivery staff regarding equipment orders, patient problems and delivery-related incidents
  • Completes daily route preparation
  • Performs other duties as assigned
  • May work with Corporate Purchasing on the ordering of special equipment and new products
  • Oversees the Logistics Department to optimize timely and accurate delivery of products
  • Maintains daily vehicle maintenance logs and incident reports
  • Solves problems involving delivery staff shortages, route changes, and loading equipment
  • Assists with special orders and equipment
  • Assigns additional routes as patient and referral requests are received
  • Manage the proper and efficient loading of trucks and assist with loading trucks when necessary
  • May occasionally perform delivery responsibilities when needed
  • Perform on-call duties as needed
  • Promotes staff compliance with all applicable regulatory requirements, including but not limited to: providing documents for the driver qualification file and abiding by hours of service, daily log, and hazardous materials (placarding, training and shipping papers)
SUPERVISORY RESPONSIBILITIES
  • Ensures that all direct reports are maintaining acceptable performance levels
  • Responsible for hiring, coaching, and performance management of subordinate staff
  • Conducts staff meetings regularly to review business performance and requirements
  • Typically supervises a team of non-exempt employees
Minimum Required Qualifications (External):
MINIMUM REQUIRED QUALIFICATIONS

Education and Experience
  • Call center, logistics and/or customer service experience
  • High School Diploma or GED
  • Minimum of 3 years leadership experience required


SKILLS, KNOWLEDGE AND ABILITIES
  • Relationship Builder: You excel in getting people involved and building a network of contacts that allow you to multiply your influence on the organization.
  • Collaborative: You love teamwork. Your colleagues love having you on the team. You work well across functions and groups.
  • An Effective Communicator: You write and speak clearly, concisely and with a spirit of partnership. You actively inform and inspire with your messaging. You speak plainly and are transparent with your business colleagues.
  • Knowledge of DOT, FDA, and OSHA regulations
  • Customer/Patient-Focused: You start with the customer/patient and work backwards. You invest the time and energy to understand the customer’s/patients’ objectives, then tie all your activities directly to the achievement of those objectives.
  • Action-Oriented: You thrive as a self-starter who proactively senses and responds to problems and opportunities and requires minimal supervision.
  • Energetic & Passionate: Your passion and energy for health and well-being is deeply founded in your desire to help others and to be a positive role model.

Computer Skills
  • Proficient in Microsoft Office Suite
Language Skills
  • English (reading, writing, verbal)
Mathematical Skills
  • Basic problem solving (addition, subtraction, division, multiplication)
  • Ability to understand, interpret and develop spreadsheet data
PHYSICAL DEMANDS
  • Frequent pushing/pulling 10 lbs – 160 lbs
  • Ability to communicate well with others
  • Frequent sitting/standing/bending/stooping/squatting/kneeling/rotating/twisting
  • Manual dexterity
  • Ability to safely operate a motor vehicle
  • Frequent lifting/carrying 10 - 60 lbs
  • Specific vision abilities include close vision, distance vision, peripheral vision, depth perception, night (low to limited light) vision, and the ability to adjust focus
WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • The noise level in the work environment is varies based on the locations or activities proximate to which can range from low to high.
  • During off site travel events the employee may be exposed to higher noise levels requiring the use of hearing protection, with moderate potential exposure to moderate dust, chemicals, fumes, and odors, as well as cryogenic and cleaning agents.
  • Will be required to use hand tools for assembly and repair, material handling equipment, cutting, carrying devices, cleanup kits or equipment.
  • May be required to work with cryogenic fluids requiring special precautions and PPE.
  • Will be required to wear various personal protective equipment consistent with the hazards encountered in this role.
  • There is moderate exposure to dust, fume, mists, and odors.
  • General lighting is generally provided via florescent lighting indoors, and natural lighting outdoors, and low light conditions consistent with outdoor and/or night working environment.
  • During off site travel events the employee may be required to ride in company delivery vehicles and accompany employees on deliveries and enter patient homes.
  • Temperature ranges from normal indoor climate-controlled environment in buildings or vehicles and various outdoor conditions and temperature extremes encountered throughout the year in a variety of US states.
OTHER INFORMATION
The essential duties and responsibilities, physical requirements, and work environment described above are representative of those typically required for this position but may vary depending on staffing and business needs at specific locations. The inclusion or omission of a specific duty or physical requirement is, therefore, not determinative of whether that function is essential to a specific individual’s position. Reasonable accommodations will be provided to assist or enable qualified individuals with disabilities to perform essential functions.
Benefits:
Comprehensive benefits package offered for eligible employees:
  • Company Paid Employee Assistance Plan (available immediately)
  • Paid Time Off, including Vacation, Personal Time, Paid Sick Leave & Paid Holidays
  • Life, AD&D and Disability Insurance
  • Employee Discount Programs
  • We recognize our veterans by offering a company paid day off for Veterans Day
  • Healthcare Flexible Spending Accounts and Healthcare Savings Accounts
  • 401K Savings Plan (available immediately)
  • Employee Referral Reward Program
  • Competitive salary
  • Career Advancement/ Development Opportunities
  • Educational Assistance
  • Medical, Dental and Vision
Salary Range: $54116.70 - $76966.18 / year EEO Statement:
As an EOE/AA employer, Apria Healthcare is committed to providing all applicants and employees with equal access to employment opportunities, regardless of sex, race, age, color, national origin, disability, pregnancy, religion, genetic information, sexual orientation, transgender status, gender identity, marital status, veteran status, or any other characteristic protected by federal, state, or local law. Apria Healthcare shall abide by the requirements of 41 CFR 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals on the basis of protected veteran status or disability, and require affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified protected veterans and individuals with disabilities. AA/EOE, M/F/Disability and Vet