Guest Services Manager Jobs

Discover the essence of Maui at Fairmont Kea Lani, Hawai‘i’s only all-suite and villa luxury resort. Nestled on the pristine white sands of Wailea’s Polo Beach, this award-winning oceanfront paradise defines quintessential Hawaiian luxury with a state-of-the-art spa, island inspired cuisine and authentic cultural experiences.

From full-moon staff hikes and beach clean-ups to appreciation luncheons and birthday holidays, our team provides endless opportunities to learn and grow in both your personal and professional development. Live and work in a place you love!

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Comprehensive benefits package (Medical, Vision and Dental) including extended benefits like; Basic insurance, TDI and Long-Term Disability for regular Full-time and Part-time employees
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
• One complimentary meal for all employees who work more than 6 hours per day
• 401(k)
• Opportunity to develop your talent and grow within your property and across the world!
• Food & Beverage discount at Fairmont Kea Lani (venue specific and discount may vary)
• Learning programs through our Academies
• Wellness Offerings

Taking care of the little things and the big things is what we do to engage the heart and create lifelong memories for our guests and colleagues. As a Guest Services Manager, you will be responsible for ensuring the smooth and efficient operation of Bell Services, Door, Lobby Greeters and Valet Services. This position will also ensure that all standards, procedures and guest satisfaction objectives are met and exceeded on a consistent basis.

What you will be doing:

• Ensure the achievement of divisional financial objectives through creative scheduling, productivity monitoring and accurate payroll administration.
• Respond to all guest and colleague challenges with urgency
• Effectively manage colleague performance with coaching, training, corrective action and performance reviews
• Maintain an engaged, enthusiastic and guest driven team through recruitment, hiring, personal and professional development and recognition while promoting the philosophy of empowerment
• Collaborate and communicate with other departments to maintain the highest level of Guest Service and generate maximum profit
• Implement initiatives to improve service
• Foster a culture where colleagues focus on and accomplish our mission of Turning Moments into Memories
• Effectively communicate with Guest Services colleagues through written communications and by conducting pre-shift briefings, regular department meetings and one-on-one meetings

• Two years supervisory/management experience
• Valid Driver’s License
• Must also be able to operate a manual shift vehicle.
• Knowledge of computerized Front Office systems with emphasis in Micros-Fidelio based programs (Opera) an asset
• Must be service oriented and capable of communicating effectively with persons involved in all levels of authority, both internally and externally.
• Clean Driver’s Abstract
• Must possess computer skills, including, but not limited to, Microsoft Word, Excel, and e-mail functions.
• Maui County Liquor Card
• Luxury hotel experience is a requirement.

All Candidates must be in possession of identification proving authorization to work in the United States as defined in the Immigration Reform and Control Act of 1986 (IRCA). This Position does not offer sponsorship of Work Visas. Resumes submitted that cannot fulfill these requirements will not be considered.

Visa Requirements: Applicants must be legally eligible to work the United States

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Join our ‘ohana today: Visit our website to learn more about living and working for Fairmont Hawai’i. www.fairmonthawaiijobs.com

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS