Guest Services Manager Jobs

Join our team and enjoy the many benefits of working for the Sandman Hotel Group a fast-growing, privately-owned hospitality company, including a competitive employee compensation package, and internal corporate career advancement. If you are looking for a future career in hospitality, then the Sandman Hotel Group is for you.

We are seeking a dynamic Guest Services Manager to join our busy team. Our Managers understand the meaning of true Customer Service; they are professional, team-oriented, possess good work ethics and are extremely results driven.

PERKS FROM DAY 1

• Ongoing Employee events, incentives & recognition
• Preferred Rates for Dallas Stars NHL Games
• Employee Assistance Program (EAP)- Free mental Health Support, Legal & Financial Counselling
• Refer a friend or family and earn money!
• Rewards & Recognition
• Growth Opportunities- Career Advancement starts from Within
• Dedicated Training Program
• Free Parking
• Team rates from $79 per night, Family & Friends rates too!

PERKS AFTER 3 MONTHS

• Group Life Insurance, Extended Health, Dental, Vision Care!

PERKS AFTER 12 MONTHS

• Milestone Rewards
• Complimentary Stays

JOB REQUIREMENTS:

• Must ensure that all personnel are kept well informed of department objectives and policies. The ability to prepare all necessary forecasts; to work closely with Reservations, Front Office and Sales to maximize occupancy, rate and revenue.
• The ability to support Sandman Hotel Group philosophy towards employee development, morale and institute programs to ensure the effectiveness and promotion of the philosophy in within the Rooms Division.
• The ability to develop relationships with clients, return guests, group contacts etc. to provide maximum personalized guest service.
• The ability to direct and control the activities of the Front Office, Reservations, Guest Activities, and to ensure adherence to the Sandman Hotel Group standards, policies and procedures in conjunction with the Front Office Manager.
• Manage all administrational duties as specified by the Company
• The ability to respond properly and take a supervisory role in any hotel emergency or safety situation.

DUTIES:

• Count and verify cash, shift activity, keys, gift certificates, and wireless internet cards with departing shift.
• Issues room keys, pamphlets, discount cards, etc.
• Check all unresolved departures.
• As a front-line worker, present a positive and professional image of the organization to all visitors, suppliers, inquiries, and other interactions.
• Responsible for checking guests in and out of the Hotel.
• Answers various questions from guests and arranges transportation for guests.
• Clean and tidy front desk area.
• Ensure front desk is stocked with any items guests may require before housekeeping leaves for the day.
• Provide information to staff and/or clients about special activities.
• Complete welcome calls.
• Refer all inquiries to the appropriate individuals, divisions, or departments across the organization.
• Respond to telephone, e-mail, and in-person inquiries from clients, business partners, and other parties.
• Runs various reports on the computer for management.
• Computes bills, collects payment and makes change for guests.
• Print updated in-house, arrival, departure, and room status reports every two hours

APPLICABLE SKILLS:

• Superior written and oral communication skills.
• Have previous hotel experience, specifically in the Rooms Division Department. Demonstrate supervisor skills; good judgment and common sense.
• Excellent organizational and time management skills, with the ability to set priorities for self and others.
• Computer literate with knowledge of a variety of computer software applications, including the Microsoft Office Suite.

SUMMATION:

The Sandman Hotel Group is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.

To access the 'EEOC is The Law' Information poster please visit this website - http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf

Submission of resume does not guarantee an interview or an actual transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required.

You must be legally entitled to work in United States of America to apply

**Applications will not be accepted via email or in person.

**We thank all applicants for their interest in Career opportunities with The Sandman Hotel Group, however, only those applicants we wish to interview will receive a reply to their application.**

**ABSOLUTELY NO PHONE CALLS PLEASE**