Manager, Loyalty Experience Marketing (Hybrid)

Now Brewing – manager, Loyalty Experience Marketing! #tobeapartner
From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others.
As a Starbucks manager, Loyalty Experience Marketing, you will contribute to Starbucks’ success by engaging members through Starbucks Odyssey, an extension of Starbucks Rewards. This role will focus on project management and orchestrate key program objectives and needs while building relationships spanning business owners, marketing, and other cross-functional and external partners to deliver compelling and lasting business impact and superior member experiences. The ideal candidate will have a strong interest in loyalty marketing, experience in go to market planning, and a solid business background.
Leveraging Your Previous Experience, We Will Enable You To

• Execute marketing campaigns and creative from creative brief development through concept evaluation to final execution
• Partner with internal and external teams to ideate, source and fulfill unique Benefits only offered through Starbucks Odyssey, such as exclusive merch, content, and experiences
• Identify necessary metrics and analysis to measure the effectiveness of campaigns
• Support team in building cross-channel, integrated marketing campaigns designed to increase member engagement
• Present performance reporting and recommendations post-campaign
• Manage key workstreams to deliver business objectives within desired timelines through a customer first lens
• Engage in large cross functional teams to develop go to market plans in partnership with seasonal marketing teams and external partners
• Create presentations and supporting documents to facilitate communication across stakeholder teams

We’d Love To Hear From People With

• 3-5 or more years of experience in a role supporting marketing, brand management or project management.
• Bachelor’s degree or equivalent related work experience or four years US military experience in a related MOS/C.
• Ability to function effectively with ambiguity
• Ability to build a level of trust and respect amongst peer group. Ability to navigate and influence laterally and cross functionally
• Proven ability to respond to and prioritize changing demands effectively.
• Web3, NFT or digital innovation experience a plus
• Bachelor’s Degree in Arts/Sciences (BA/BS) Business or Marketing required.
• Ability to communicate clearly and concisely, both orally and in writing.
• Ability to communicate and collaborate with a diverse set of stakeholders (internal and external)
• Experience executing marketing plans across channels (paid, owned, in-store, etc.)
• Project management skills; organized, extremely high attention to detail, able to manage multiple priorities and meet deadlines
• Ability to learn quickly and work autonomously to independently drive projects/initiatives
• Strong interpersonal skills with a demonstrated ability to build relationships across a very matrixed organization as well as with external partners.

From free coffee to competitive pay, Starbucks is proud to offer a comprehensive compensation and benefits package to our eligible part-time and full-time partners. Benefits include 100% tuition coverage through our Starbucks College Achievement Plan, health coverage with a variety of plans to choose from, and stock & savings programs like our equity reward program, Bean Stock. What’s more, Starbucks offers flexible scheduling and opportunities for paid time off. Visit starbucksbenefits.com for details.
If you live in the greater Seattle area, we offer a flexible workplace that allows for hybrid work. Partners can work remotely up to two days per week.
Join us and inspire with every cup. Apply today!
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at [email protected].