Learning And Performance Consultant

A leader in the payments industry, Elavon provides end-to-end payment processing solutions and services to more than one million merchants around the world. Elavon is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

We are seeking a Learning and Development Consultant who will create, develop, implement, and conduct training and development programs for our Financial Institution Bank Partners.
Ideally, you have experience (a) identifying performance gaps and opportunities within an organization or business line, (b) designing and facilitating high quality sales training programs that meet organizational strategic needs and improve sales team’s knowledge and skills (c) evaluating and reporting on sales teams performance to ensure employee adoption of training techniques and program effectiveness, (d) collaborating with stakeholders, leadership and SMEs to obtain appropriate business buy-in, as well as their input on course strategies, training methods and plans that meet that meet sales and revenue objectives.
Your impact
Training (45%)

• Fulfill direct intake request for customized trainings using a variety of instructional techniques.
• Conduct training on sales skills, products and learning technology programs.
• Organize and implement the delivery of learning solutions including any re-training and upskilling actions necessary.

Consulting (20%)

• Collaborate with stakeholders to develop and maintain a strategic training plan which supports performance objectives and addresses identified gaps in skills and competencies.
• Suggest improvements in existing training processes, courses and programs.
• Promote a continuous improvement culture through the identification of gaps and opportunities in materials, methods, and technology.

Design (15%)

• Produce physical and digital educational material (e.g., videos, case studies and job aids)
• Develop and implement content for training programs, in collaboration with business line SMEs and stakeholders.
• Identify and utilize in-house developmental/training program(s), as well as maintain relationships with internal and external learning and creative vendors and resources.
• Prepare and develop program plans and timelines for implementation of in-person, virtual or e-learning trainings.

Reporting (10%)

• Consult with management on program effectiveness.
• Observes sales encounters and collect feedback, attendance, results, and performance data from trainees after sessions.
• Track and measure program effectiveness, ROI and progress against training needs and organization strategy and revenue objectives

Administrative (10%)

• Keep project status, timelines and strategies up to date.
• Schedule classes, set up systems and equipment and coordinate enrollment.
• Maintain updated records of training materials and curriculum.
• Collaborate with communication department to ensure availability of programs are promoted and communicated effectively to impacted employees.
• Manage your individual program budget(s) and ensure alignment with team forecasting plan.

Basic Qualifications

• Eight or more years of learning and development, HR, business, or managerial experience
• Bachelor’s degree in business, human resources, or related field, or equivalent work experience

Required Skills And Experience

• Ability to manage the full training cycle, including in-person activities and web-based learning.
• Ability to effectively communicate and collaborate across multiple business lines, external trainers and industry professionals.
• Experience with adult learning theory, coaching, and sales methodologies
• Bachelor’s degree or equivalent experience in sales training, education, HR, instructional design, learning experience design, banking/finance, or a related area.
• Working knowledge of Microsoft Office Products, Learning Management Systems (LMS) and other course software
• Excellent organizational, presentation, analytical, problem solving, and facilitation skills.
• Demonstrated verbal and written communication skills.

Preferred Skills And Experience

• Experience in Salesforce, Seismic and Lessonly
• Experience with LMS content, course build, and admin responsibilities is strongly preferred.Knowledge of or experience in the fintech, banking/financial industry
• Merchant Processing/Payment Solutions knowledge and sales expertise
• Training or Human Resources Professional Certification (CPTD, APTD, etc.)

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.
Learn how the way we work at U.S. Bank drives meaningful relationships with our customers and collaboration across the company.
Benefits:
Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
• Basic term and optional term life insurance
• Up to 11 paid holiday opportunities
• Healthcare (medical, dental, vision)
• Short-term and long-term disability
• Pregnancy disability and parental leave
• Adoption assistance
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• 401(k) and employer-funded retirement plan

EEO is the Law
U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal KNOW YOUR RIGHTS EEO poster.
E-Verify
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.
The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, US Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401k contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $105,230.00 - $123,800.00 - $136,180.00
This is an Elavon posting. Elavon is a part of the U.S. Bank family.
U.S. Bank will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance.