Learning And Development Elearning Specialist

Description
CrossCountry Mortgage (CCM) is one of the nation’s top 3 retail mortgage lenders with more than 7,000 employees operating nearly 600 branches across all 50 states. We have been recognized nine times on the Inc. 5000 list of America’s fastest-growing private businesses and have received countless awards for our standout culture. Through our dedication to getting it done, we make every mortgage feel like a win.
A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down.
CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K with an employer match. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.
Position Overview
The Learning and Development eLearning Specialist will build effective and engaging learning solutions in CrossCountry Mortgage’s (CCM) learning management system (LMS). This individual will also create and update training materials and courses, presentations, job aids, standard operating procedures, email templates, flyers, newsletters, style guides, and other materials as needed to remain current and aligned with CCM’s brand story. The ideal candidate will not only design content but will be eager to learn and master new skills that can be applied to current and upcoming projects. This is a full time in office position in Cleveland, Ohio.
Job Responsibilities

• Reformat, brand, and revise existing and newly created company content via Microsoft Excel, Word, and PowerPoint.
• Create, manipulate, and edit digital imagery, video, scripting, and incorporate graphics, and effects into training media.
• Define project timelines and manage multiple projects simultaneously; keep track of project tasks and statuses.
• Work in partnership with the LMS and Training Coordinator Team Lead, the AVP of Learning Development, and departmental subject matter experts on project requests.
• Incorporate adult learning and interactive course design principles.
• Write, edit, and proofread technical documentation.
• Assist with other tasks as needed to support the Learning and Development Team and/or other CCM departments.
• Communicate regularly with internal departments when new courses and course revisions are needed.
• Work with department leaders and subject matter experts to plan, design, create, and implement learning content and solutions that support business and training needs.
• Provide technical expertise in developing, revising, and maintaining course content in the learning management system (LMS).

Qualifications And Skills

• Previous experience working in a learning management system or similar platform required.
• Ability to work independently with minimal supervision.
• Excellent interpersonal, organizational, and communication skills.
• Experience working with Adobe Captivate preferred.
• Previous experience working in a training or marketing role preferred but not required.
• Bachelor’s degree or equivalent combination of education and experience.
• Capability to effectively organize and manage multiple training initiatives simultaneously.
• Proficient with Microsoft Office Suite (Word, Excel, PPT).
• Mortgage experience a plus.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.
CrossCountry Mortgage, LLC offers MORE than a job, we offer a career. Apply now to begin your path to success! https://crosscountrymortgage.com/about-us/careers/apply/
California residents: Please see CrossCountry’s privacy statement for information about how CrossCountry collects and uses personal information about California consumers.
CrossCountry Mortgage, LLC. (NMLS3029) is an Equal Opportunity Employer committed to workforce diversity. Qualified applicants will receive consideration without regard to race, religion, creed, color, orientation, gender, age, national origin, veteran status, disability status, marital status, sexual orientation, gender identity, or gender expression, or any other protected status in accordance with all applicable federal, state and local laws. The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation. The Company is committed to fostering, cultivating and preserving a culture that welcomes diversity and inclusion. Employment is contingent upon successful completion of a background investigation. CrossCountry Mortgage, LLC. is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government. To verify licensing, please visit www.NMLSConsumerAccess.org.