Learning & Development Manager Jobs

Learning & Development Training Manager

This position reports to the HR Director

Position is site-based; No Remote opportunities available.

Responsibilities

The Learning & Development Manager is responsible for the strategic oversight of learning and development programs at Aulani, A Disney Resort & Spa. This role conducts and supervises operational and leadership training as well as programs that enhance the Cast experience. Additionally, this role:

• Assumes a leadership role in developing a culture that enables Cast and Leaders to perform at their peak and exceed organization goals by partnering with Operations Training and Disney University to deliver training sessions and activities.
• Provide consultation on the recruitment, selection, designation and development as well as day to day accountabilities for Facilitators, Trainers and other training resources.
• Monitor and assess continuous training needs based on Leadership and Operational requirements, new product offerings, changes and updates.
• Partner and consult on the oversight of all operations and LOB curriculum/content, training tools, assessment and Leadership curriculum.
• Communicate, provide logistical support and deliver Disney University learning initiatives including facilitation of leadership courses.
• Schedule, deliver, and continuously monitor Resort On-boarding (e.g., Resort Orientation, LOB Overviews, LOB specific classes, etc.) and regulatory/safety compliance training in partnership with Cast Scheduling/Workforce Management and Safety.
• Evaluate the effectiveness of training and monitor all on-boarding and continuous learning events to ensure consistency for new hire and existing Cast.
• Manage the communication, implementation, sustainment, and troubleshoot of training for Cast and partners at all levels of the Resort.
• Provide consultation on the recruitment, selection, designation, and development as well as day to day accountabilities for Facilitators, Trainers, and other training resources.
• Track and report on initial and continuous training in the D Learn system, as well as communicate with partners and key stakeholders on training completions.
• Supports business and human resources strategies by assessing, leading, and deploying Leader and Cast development programs intended to improve organization effectiveness.
• Evaluates the effectiveness of training and monitors both on-boarding and continuous learning solutions . to ensure consistency for new hire and existing Cast.
• Communicate, provide logistical support and deliver Disney University learning initiatives including facilitation of leadership courses.
• Manage and schedule LOB/area and Leadership learning plans for both Hourly and Salaried Cast.
• Partner and consult on the oversight of all operations and LOB curriculum/content, training tools, assessment and Leadership curriculum.
• Manages the coordination of training sessions and activities including but not limited to program scheduling, training spaces, implementation, facilitation, program-related materials, facilitators, trainers, and other training resources.
• Acts as a key business partner in achieving business priorities through training and development and seeks out new approaches and practices to improve business objectives and Cast, Leader and Executive engagement.
• Maintains active knowledge of course offerings, can champion these topics, and regularly monitors business needs in order toto update or retire solutions.
• Tracks, reports, and monitors training for Operations Cast and Leaders as well as ongoing communications with Operations, Line of Business partners, Steering Committee, Disney University, and other partners.
• Acts as a key business partner in achieving business priorities through training and development and seeks out new approaches and practices to improve business objectives and Cast, Leader and Executive engagement.
• Monitor and assess continuous training needs based on Leadership and Operational requirements, new product offerings, changes, and updates.
• Lead the project management of training initiatives with key partners including planning, analysis, development, implementation, delivery and sustainment.
• Lead the project management of training initiatives with key partners including planning, analysis, development, implementation, delivery, and sustainment.
• Manage classroom logistics including but not limited to room bookings, materials, facilitator scheduling, and learner scheduling.

Basic Qualifications

• Proven ability to project manage multiple initiatives simultaneously
• Proven ability to effectively performance manage team members
• Understands learning measurement and KPIs
• Proven computer expertise with Zoom and MS Office products, including Outlook, Viva Engage, Excel, and PowerPoint
• Demonstrated strategic thinking and analytical skills
• Ability to be flexible with work schedule, including weekends and holidays
• Demonstrated comfort with ambiguity and agility
• Demonstrated ability to build and sustain client relationships as well as build and motivate effective teams
• Demonstrated comfort with ambiguity and agility
• Demonstrated ability for influencing key stakeholders and partners on achieving business results through training and development
• Proven ability to effectively manage performance of team members
• Minimum of two years leadership experience in operations or similar experiences
• Demonstrated strong verbal and written communications skills to communicate effectively and share all relevant information
• Developed clear scope, schedule, budget, and roadmaps to meet targeted business goals
• Demonstrated strategic thinking and analytical skills
• Understands learning measurement and key performance indicators KPIs
• Demonstrated experience in assisting with the delivery and communication of training
• Proven self-starter requiring minimal direction, follow-up and ability to thrive in a rapidly changing environment
• Demonstrated ability to analyze, implement, and evaluate learning delivery
• Demonstrated experience in assisting with the delivery and communication of training
• Proven ability to project manage multiple initiatives simultaneously
• Demonstrated attention to detail
• Demonstrated ability to build and sustain client relationships as well as build and motivate effective teams

Preferred Qualifications

• Proficiency in training processes and with training resources such as the D Learn
• Demonstrated ability to function in an Operations training environment to achieve results through cross-functional, integrated, and well-coordinated team efforts
• Demonstrated ability to lead in a team-based environment
• Knowledge and expertise in Resort Operations
• Demonstrated understanding and application of the principles of Adult Learning and other learning performance models
• Disney leadership and/or training experience
• Experience in learning and applying new software/technologies

Preferred Education

Bachelor’s Degree in Learning and Development, Education, Organizational Performance Improvement or related field

Our Benefits: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/aulani-benefits