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Learning & Development Specialist Jobs

Company

Lavazza
Address , West Chester
Employment type
Salary
Expires 2023-09-16
Posted at 8 months ago
Job Description
About The Group


From a small store in Turin to a large, internationally recognized group: we are present in 90 countries around the world, with over 4,000 employees and 30 companies, managed directly and indirectly by the Luigi Lavazza Spa parent company, which distribute and market our products and coffee machines. In addition to Lavazza, the following brands are also part of our Group: Carte Noire, Merrild, Kicking Horse, Eraclea and Whittington tea.

Joining Lavazza means doing business with passion, knowing that the impact of our work goes beyond the quality of the production chain. We are a big family and we are constantly looking for new talents who share our values and can enrich our team.

Job Purpose/Overview


At Lavazza North America, the L&D Specialist plans and manages activities related to L and OD initiatives, including performance management, employee engagement, orientation, and leadership development. Provides analysis, communications, and project management activities as well as system analysis, upgrade design, and ongoing end-user support. Designs, develops and delivers related content.

Location: West Chester, PA

Key Responsibilities

  • All other activities, tasks, project work and responsibilities as assigned
  • Develop and deploy course communications, including advertisements, program session invitations, pre and post-work messaging, and others assigned
  • Maintaining communication with candidates and managers throughout the entire pre-onboarding & onboarding process.
  • Stays abreast of current trends and best practices and shares insights upline
  • Provide exceptional customer service to internal clients (managers, employees) and candidates by efficiently and effectively answering questions, providing them with accurate information and/or sound advice within defined timelines.
  • Manage the day-to-day operations of our SuccessFactors LMS and other innovative learning technologies. This includes overseeing user management, course development, and in-depth learning analytics.
  • Facilitating the Lavazza new hire orientation program for all new hires.
  • Assists in the evaluation process to measure the effectiveness and impact of learning solutions and make recommendations for future interventions
  • Develops and maintains standard operating procedures for onboarding, offboarding, and other HR processes.
  • Help to identify and drive process improvement and standardization opportunities to provide an exceptional employee/candidate experience, identify areas for automation and reduction of risk.
  • Facilitate existing classes that support our core proficiencies in the classroom as well as in virtual platforms; performs follow-up to evaluate learning application and impact
  • Assist with the creation and development of new training programs and creative learning solutions to address capability gaps
  • Track and monitor completions/course attendance within the myLearning LMS(SuccessFactors)
  • Assist with Employee Engagement initiatives and Employee Engagement survey coordination
  • Serve as the platform owner for the local intranet (SharePoint). This includes identifying and recommending opportunities for a more efficient and distributed management of intranet content and features; keep content stakeholders engaged and responsible for their content, use cases and audiences
  • Oversee all new hire onboarding & orientation initiatives, including:
  • Assists with the organization and curation of existing content into learning paths that meet the needs of disciplines, departments, and employees

Job Specifications/Qualifications

  • Knowledge of LMS software a plus
  • Excellent written, oral, verbal, and listening communication skills
  • Current knowledge of effective learning and development methods and principles of adult learning
  • Bachelors Degree in HR or related discipline preferred
  • Ability to learn new technology as needed
  • Ability to handle multiple projects simultaneously under minimal supervision
  • Strong collaboration and interpersonal skills
  • Ability to handle and maintain confidential and sensitive information
  • Strong proficiency in various desktop tools including MS Office Programs (i.e., Word, PowerPoint, Outlook, Excel, Teams, etc.)
  • 3-5 years of related HR or L&D experience required
  • Proactive, organized approach to multitasking
  • Ability to perform in a fast-paced, changing environment
  • Detailed oriented and excellent organizational skills

Benefits/Perks

  • Employee Discounts
  • Competitive Medical, Vision, Dental Benefits
  • Employee Assistance Program
  • 401K Package
  • Ability to be barista certified
  • Free coffee, anytime!
  • Tuition Reimbursement
  • Performance Development Plans
  • Onsite Cafeteria and Gym (West Chester location)
  • A Dynamic & Collaborative Culture
  • Hybrid Work Schedule
  • Flexible business casual dress code - jean friendly!

Lavazza is an equal opportunity employer that is committed to diversity and inclusion in the workplace. Lavazza prohibits discrimination and harassment of any type and affords equal employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

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