Payment Specialist Jobs

Grow your career with a growing organization

Whether they’re helping people reach their long-term financial goals or providing personal wealth management strategies, every associate contributes to changing the lives of those we serve for the better. When it comes to job satisfaction, that’s hard to beat. And from a personal satisfaction perspective, you’ll enjoy the freedom to support causes that matter to you and experience a truly inclusive work environment. Your future starts now.

The Payment Specialist is responsible for researching commission related issues or questions; coordinates file exchange testing between Empower and outside vendors ensuring accurate compensation payments for all lines of business; tests changes made for system enhancements or product rollout related to SAP; prepares reconciliations for review and approval; processes appropriate entries into the various suspense accounts as needed.

What You Will Do

• Subject matter expert and a liaison between the company and our external partners: producers, advisors, brokers, and broker/dealers
• Update procedural documents related to the enhancement and product rollouts
• Act as point person to coordinate new partner testing and set up to allow compensation to be paid timely and accurately
• Prepare monthly detailed reporting for review and approval prior to presenting to senior management
• Prepare reconciliations for review and approval
• Research and respond to all problems and priority questions from our external partners: producers, advisors, brokers, broker dealers and our internal partners: sales associates and client services
• Process returned checks, rejected ACH or wires, requests for stop payments, reissues and manual payments
• Perform user acceptance testing for system enhancements for product rollout related to SAP
• Ensure all required journal entries and periodic reporting has been processed timely and accurately for all assigned work
• Monitor debit balances, determining route cause and appropriate action to take to resolve

What You Will Bring

• Associate’s degree preferred or equivalent work experience
• Able to manage multiple tasks and priorities simultaneously
• Good problem solving skills, can work independently and strong team player

What Will Set You Apart

• SAP experience preferred
• Strong PC skills, specific to Word and Excel
• 2 - 4 years working experience the Financial Services Industry preferred
• Excellent communication and customer service skills

What We Offer You

We offer an array of diverse and inclusive benefits regardless of where you are in your career. We believe that providing our employees with the means to lead healthy balanced lives results in the best possible work performance.

• Tuition reimbursement up to $5,250/year
• Business-casual environment that includes the option to wear jeans
• Leave of absence programs – including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA)
• Retirement savings – 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup
• Generous paid time off upon hire – including a paid time off program plus ten paid company holidays and three floating holidays each calendar year
• Business Resource Groups (BRGs) - internal networks that rally around common interest, experiences and identities such as race, ethnicity, gender, ability, military status and sexual orientation. BRGs play a vital role in educating and engaging our people and advancing our business priorities.
• Paid volunteer time — 16 hours per calendar year
• Medical, dental, vision and life insurance

The salary range below shows the typical minimum to maximum base salary range for this position in the location listed. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation offered may vary from posted hiring range based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer.

Base Salary Range

$ 47,400.00-65,175.00

We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age (40 and over), race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.

***For remote and hybrid positions you will be required to provide reliable high-speed internet with a wired connection as well as a place in your home to work with limited disruption. You must have reliable connectivity from an internet service provider that is fiber, cable or DSL internet. Other necessary computer equipment, will be provided. You may be required to work in the office if you do not have an adequate home work environment and the required internet connection.***