It Support Specialist- Digital

This company is based in the Silicon Valley and is a global leader in aerospace. Our mission is to provide a lens into the future for the industry, transforming risk into opportunity to build the future of flight now.
As our Digital Information Support Specialist you will report directly to the Digital Information Manager. You will assist in day-to-day IT type of support and provisioning. You will also take on longer-term projects that align with the department and company goals.
Required Skills & Experience

• 2+ years related IT support experience in a mixed Mac and Linux environments
• Experience in the administration of Google Workspace and other cloud apps
• Knowledge of Android and iOS mobile device support
• Bachelor’s degree in a technical discipline or equivalent experience
• Excellent communication skills required
• Strong experience in using and in the administration of Jamf
• Solid understanding of ITIL concepts

Preferred Experience

• Proficiency in the administration of Linux distributions
• Solid scripting capabilities
• CCNA, JNCIA or equivalent experience
• Experience with Amazon Web Services and/or Google Cloud Platform
• Operational experience working in virtual and container environments (VMware, KVM, Docker)

What You Will Be Doing

• Troubleshoot MacOS software and hardware issues and perform basic Apple hardware repairs and maintenance
• Deployment and basic troubleshooting of Linux based end-user laptops and desktops
• Manage the lifecycle of service requests, events and incidents
• Work with teams to on-board and off-board users, provision standard accounts, deploy systems, provision access to services, VPN, etc.
• Manage MacOS fleet through use of Jamf
• Continuously audit cloud apps account user membership, permissions, and licensing; including Google Workspace, Asana, Slack, Office 365, Sophos and others
• Troubleshooting of basic network connectivity, including DHCP and DNS
• Mobile phone support, including administration of phone line subscriptions
• Provide prompt and professional service to employees, contractors, interns, collaborators and others (referred to as customers)

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Applicants must be currently authorized to work in the United States on a full-time basis now and in the future.
Posted By: Grace Allen