It Support Specialist Jobs

Description
CARET brings the latest in technology and automation to over 10,000 legal and accounting firms, empowering highly skilled professionals to refocus their expertise on what truly matters. CARET harnesses powerful and secure practice management, document automation, and payment processing to take firms, professionals, and their clients further.
Our team-defined values guide how we show up for each other, for our partners, and for our customers:

• We embrace progress
• We care big
• We succeed together
• We create space

To join our remote-first, engage from anywhere team, visit getcaret.com/careers.
Requirements

• Prepare company devices for new hires.
• Maintains IT asset tracking system.
• Provide support for remote offices and users.
• Other assignment.
• Responds to phone, e-mail and personnel requests for technical support and provides 1st - level support on company devices and software used with-in the organization.
• This position is for someone living in EST Time Zone
• Supports video conference units.
• Conduct new hire onboarding sessions.
• Re-install or upgrade company devices.

Qualifications

• Must be a team player.
• CompTIA A+, Microsoft or equivalent certification in relevant programs desired.
• Strong communication and documentation skills.
• Azure or on prem Active Directory/LDAP user and group administration.
• Flexible and able to adapt to a rapidly changing environment.
• Experience supporting Apple Mac devices.
• Positive, self-motivated individual who can complete tasks independently.
• An understanding of LAN/WAN networking.
• Must be organized and have the ability to manage projects varying length.
• Good understanding of Windows Server /Desktop Operating Systems (Windows 10/Server 2016).
• Familiarity with SSO environments using Microsoft, Okta or other identity providers a plus.

Benefits

• Summer Fridays
• 401(k) match
• Health Savings Account
• Flexible Spending Account
• Medical, Dental, Paid Sick Days, Vision, and Supplemental Coverage
• Flexible PTO
• No meeting Fridays

Equal Employment Opportunity: CARET is an Equal Opportunity, Affirmative Action Employer.
The compensation information below is provided in compliance with job posting disclosure requirements.
Pay range: $65,000 - $75,000. Actual base pay will depend on varying circumstances, including the position, location, individual qualifications, market finances, and other operations business needs.
Depending on the position, compensation may also include commission, bonuses, etc. Potential for bonuses is based on company performance and potential for merit increases is based on performance.
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