It Systems Support Engineer

DAG Tech seeks a Systems Support Engineer to fulfill a key role on our Engineering Operations team. Responsible for front line support and management of client systems, you’ll be exposed to a wide variety of technologies and interface directly with end-users. “Routine day” isn’t in the lexicon, we have an expanding client-base across diverse industries. Your challenge will be to find the best way to implement durable solutions to satisfy customers’ technology needs.

Role Duties and Opportunities

• As a first responder, you will rapidly sharpen troubleshooting and logical thinking skills while being responsible for issue resolution on workstations, laptops, mobile devices, servers, and network devices.

• Opportunity for exposure to many technologies by integrating and supporting solutions based on Windows, MacOSX, Ubiquiti, Fortinet, Cisco, VMware, HyperV, AWS, and Microsoft Azure.

• Tier III project engineering

• Instill a sense of calmness and confidence in end-users while working through technical challenges.

• Maintain accurate technical documentation for client systems.

• Assist with technology projects, such as Microsoft Azure/O365 migrations, server upgrades, and network build-outs.

• Maintain relationships with clients and end-users.

Contract rate ranges from $30/hr-$40/hr depending on experience and qualifications