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Senior It Support Engineer Jobs

Senior Support Engineer Jobs
By Lilt At Indianapolis, IN, United States
Excellent interpersonal and customer service skills
Strong problem-solving and critical thinking skills
Skilled in troubleshooting reported issues and providing problem resolution
Must be able to research application database, application code and knowledge base and recreate issues to provide customer solutions
Ability to identify, create and update processes and procedures in knowledge base to assist in more efficiently resolving future issues
Excellent spoken written English skills
It Support Engineer Jobs
By TECEZE At Evadale, TX, United States
Mobile device management including IOS and Android devices, enterprise encryption solutions.
Minimum of 1-3 years of IT experience.
Experience of support end-user devices in an enterprise desktop environment.
Basic experience of Networks and end-user infrastructure systems such as Active Directory, SCCM, Intune, VPN and Antivirus soft
Proven analytical, troubleshooting, and problem-solving skills.
Windows 7-10, Microsoft Active Directory, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions.
It Support Engineer Jobs
By GSB Solutions At Buena Park, CA, United States
• IT Asset management (Desktops, laptops, mobile devices and other IT peripherals).
Field support with end user experience.
• knowledge in Microsoft 365 architecture and Office 365 environment.
• High level proficiency in Windows 7 and Windows 10
• Intermediate to high level proficiency in Apple Mac Operating systems
• IMAC process Install, Move, Add and Change.
It Support Engineer I
By Vericast At , Salt Lake City $64,200 - $70,000 a year
Preferred Experience with MDT (Microsoft Deployment) / HEAT/ BigFix / AD access management / M365 and Azure
Bachelor’s degree or equivalent work experience.
3+ Years with Bachelor’s degree or 9+ years’ work experience.
General knowledge in multiple SDLC methodologies
Strong communication and facilitation skills
The Support Engineer I work in ServiceNow working with MAC and Windows and many applications that support the business. 20%
Junior It Support Engineer
By Steampunk At , Mclean, 22102
Assist with new hire orientations with new IT technology configurations, software, and remote access
Experience with help desk support activities and/or Windows/MacOS desktop troubleshooting and configurations
Manage user groups and computer accounts in Microsoft Azure
Ability to integrate and troubleshoot technology with printers, conference room AV connections, Teams calls, remote access to Steampunk cloud systems
Experience with troubleshooting Microsoft (Office) 365 applications
Possess good communication skills and the ability work directly with Steampunk employees and contractors to troubleshoot IT issues
It Support Engineer Jobs
By MMD Services At Greater Chicago Area, United States
Familiarity with Windows server environments and administering Windows domain services (AD, permissions, GPO, patch management)
Windows & (and some Mac Desktop) support, mobile phone support, Microsoft 365 hybrid administration, and strong general computer technology skills
Strong knowledge of Windows 10
Experience building and updating hard drive images
Respond to requests for assistance and troubleshoot problems
Understanding of basic networking, DHCP, and DNS
It Support Engineer (Temporary Assignment)- San Jose, Ca
By TikTok At , San Jose $60 an hour
Owns and updates the management policy for the server center
Familiar with ADB (Android Debug Bridge), Linux commands, Android system reboot, and equipped with iOS related certifications
Prior experience with IT Help Desk is prefered
Responsible for the daily operations & maintenance of mobile and server devices in the server center and lab
Responsible for the daily operations of Linux/Mac server/Switch/Access Point
Familiar with the resemble and recovery of Windows and Mac devices
It Support Engineer Jobs
By Aldridge At San Antonio, TX, United States
Strong proficiency in end-customer communication skills, including phone, remote, and in-person meetings, with an ability to successfully probe and address concerns. 
3 - 5 years of successful Helpdesk/Desktop Support experience, including 1-2 years of tier 2 experience, preferably in MSP environment.
Advanced in-depth technical troubleshooting experience, recognizing and resolving issues in a wide range of IT environments. 
Professional IT Certifications such as MCSA or MCSE (Microsoft 365 & Azure), Cisco CCNA, CCNP, CCIE, or VMware VCP are ideal.
Prioritize and manage several open issues at one time
Document steps to achieve resolution and our knowledgebase
Jr. It Support Engineer
By PersonalizationMall At , Bolingbrook, 60440 $23 - $26 an hour
Requirements and Knowledge, Skills and Abilities
Document, manage, and monitor internal assets to ensure accurate inventory records.
Associates Degree in Information Technology, Computer Science (or similar), or equivalent work experience in a Microsoft/Apple environment.
Working knowledge of networking fundamentals and MS Windows-based environments.
Ability to prioritize tasks and manage multiple projects to conclusion.
Strong interpersonal and communication skills, passion for technology and a positive attitude.
It Support Engineer I
By City of Alexandria, VA At , Alexandria $50,588 - $89,022 a year
Utilizes enterprise desktop management tools for operating system and software deployments
Documents Help Desk processes and procedures through knowledgebase articles, SharePoint postings, and in-person training;
Assists the Help Desk Manager with running and processing daily and periodic reports;
Provides first level support via telephone, chat, email, or in-person to City staff requesting assistance for software and hardware issues;
Processes, routes, and escalates IT requests quickly and accurately through the City’s ITSM portal and provides feedback for improvements;
Provides technical guidance, installs and performs repairs to hardware, software, and peripheral equipment following established procedures, correcting deficiencies with senior engineers;
It Support Engineer Jobs
By Cloudskope At , Dallas
MSP (Managed Service Provider) experience
Active Directory experience and Group Policy
Excellent people skills (you need to really have excellent people skills as you will be representing the company)
Willingness and ability to learn new skills and use new types of information
Quiet place, free from distraction to work from home
Configure new computer hardware and software (mostly Windows based).
It Support Engineer Jobs
By Vivante Health, Inc At , Remote
Track issues through the GitHub Service Management queue and ensure prompt resolution
You have experience taking IT projects from vision to reality in partnership with cross-functional teams and third-party products and consultants
You have 3-5 years experience working in a modern IT environment.
Have experience building with iPaaS/Automation/Glue tools
You are an excellent project manager, organized and methodical, taking the steps to deliver high quality work
Manage hardware and software inventory
It Technical Support Engineer
By Florida Cancer Specialists & Research Institute At Tallahassee, FL, United States
Education: Bachelor’s degree in computer science preferred
Certifications/Licenses: ITIL, Microsoft, MAC, Citrix, UniPrint, (Desired).
This position will be responsible to ensure that the Tier 1 vendor is providing timely resolution to tickets.
Monitor tickets, by clinic, to detect trends in technology issues and work with the SD Corporate team to implement solutions.
This position requires the employee to travel to designated regional clinics to support daily technical operational issues, as required.
Valid state Driver’s License for travel to satellite offices and offsite meetings.
It Support Engineer Jobs
By SafeGuard Global At , Austin, Tx
Install, configure, test and maintain operating systems, application software and system management tools.
Laptop provisioning, maintenance and management,
Complete a broad variety of administrative tasks for Global Facilities organization including invoice, vendor, and document management.
Assist in the management and maintenance of IT inventory and assets.
College Graduate with 0-3 years of experience.
Strong knowledge of computer hardware, operating systems, and software applications.
It Support Engineer Jobs
By Indigo At , Boston, 02114, Ma
Installs and maintains desktop management applications such as a ticketing system, asset management, and remote control
Utilize video conferencing and remote tools to support all field staff located in various locations across the U.S and internationally.
Conduct technology orientation with Boston staff onsite and remote (over Zoom).
Conduct technology orientation with new employees remotely over video conferences.
Configure, deploy, and manage local information technology assets (PC’s Laptops, Printers etc.).
Manages and maintains overall IT security infrastructure and local asset inventory
It Support Engineer Jobs
By Alma At New York, NY, United States
Partner closely with our Security team to support SOC 2 audits and HITRUST certifications
You have 2+ years of experience in Technical Support, IT Infrastructure, and/or SaaS Operations.
You have strong experience in troubleshooting hardware and software issues in a mixed-platform environment.
Financial perks and rewards through BenefitHub
Work as part of the internal IT team to empower Alma employees through administering best-in-class hardware and software tools
Provide technical support to the Alma organization for hardware and software-related issues.
Senior Support Engineer Jobs
By Decisions At Virginia Beach, VA, United States
Significant experience in software development and technical support roles, showcasing advanced problem-solving capabilities
Assist Tier 1 and 2 support engineers in addressing complex issues, sharing expertise and knowledge to drive faster resolution
Shall have at least five (5) years of specific software engineering experience related to front-end and back-end applications and/or data services
Shall possess experience in large-scale, high-performance enterprise big data application deployment and solution architecture in complex heterogeneous environments
Shall possess experience with automation and engineering tasks, data, infrastructure/operations, and security engineer tasks in various environments
Exceptional communication and collaboration skills, with a proven ability to lead and mentor technical teams
It Support Engineer Jobs
By Motion Recruitment At Cincinnati Metropolitan Area, United States
Support and adhere to identity, access, and device management policies and procedures
Administer and assist with enterprise-wide endpoint device management software and related hardware with an emphasis on technologies supporting Warehouse Operations
Experience in software development an advantage.
Bachelor’s degree in Computer Information Systems or equivalent experience
Experience working within a technology support organization
Experience with Jira and Confluence, Okta Google Workspace and MS Active Director
Level 2 It Engineer - Senior It Engineer
By RYC Business IT At Miami, FL, United States
Use of our Remote Monitoring & Management Tool (RMM)
Advanced experience and knowledge of working with the Microsoft 365 Platform & Google Workspace
Experience providing support via remote tools
Experience and knowledge of working with the Microsoft 365 Platform
Client Experience Certifications such as Helpdesk Habits etc.
Experience working either on a Helpdesk or for a Managed Service Provider (MSP) / IT Support Business.
It Support & Development Engineer
By Red Robin At Englewood, CO, United States
Coordinates with Red Robin staff to evaluate system capabilities and translate operational requirements into configuration and developmental changes
Assist with broadening internal knowledge of application configurations through knowledge transfer training and documentation
Associate degree in Computer Science or equivalent experience required
Knowledge of Oracle product suite is preferred.
Experience in providing support for business applications.
The role requires both broad and deep technology knowledge and the ability to provide solutions to a customer’s technical business problem

Are you an experienced Senior IT Support Engineer looking for a new challenge? We are looking for a motivated and experienced Senior IT Support Engineer to join our team. You will be responsible for providing technical support to our customers and ensuring that their IT systems are running smoothly. If you have a passion for technology and a commitment to providing excellent customer service, then this is the job for you!

Overview:

A Senior IT Support Engineer is responsible for providing technical support to users of computer hardware and software. They are responsible for troubleshooting, diagnosing, and resolving technical issues, as well as providing training and guidance to users. Senior IT Support Engineers must have strong problem-solving and communication skills, as well as a deep understanding of computer systems and networks.

How To Become an Senior It Support Engineer:

To become a Senior IT Support Engineer, you will need to have a bachelor’s degree in computer science or a related field. You will also need to have experience in the IT field, such as working as a help desk technician or network administrator. Additionally, you may need to obtain certifications in specific software or hardware, such as Microsoft Certified Solutions Expert (MCSE) or Cisco Certified Network Associate (CCNA).

Senior It Support Engineer Skills:

• Technical troubleshooting and problem-solving
• Knowledge of computer systems and networks
• Ability to communicate effectively with users
• Ability to work independently and as part of a team
• Knowledge of software and hardware installation and maintenance
• Knowledge of security protocols and procedures
• Knowledge of scripting and programming languages
• Ability to work in a fast-paced environment

What is Senior It Support Engineer Knowledge?

• Knowledge of computer systems and networks
• Knowledge of software and hardware installation and maintenance
• Knowledge of security protocols and procedures
• Knowledge of scripting and programming languages
• Knowledge of customer service principles
• Knowledge of IT best practices and standards

What is Senior It Support Engineer Responsibilities?

• Troubleshoot and diagnose technical issues
• Provide technical support to users
• Install and configure hardware and software
• Monitor and maintain computer systems and networks
• Train and guide users on the use of hardware and software
• Develop and implement security protocols and procedures
• Maintain documentation of technical issues and solutions

What is Senior It Support Engineer Experience?

• Previous experience working in the IT field
• Experience troubleshooting and diagnosing technical issues
• Experience installing and configuring hardware and software
• Experience monitoring and maintaining computer systems and networks
• Experience training and guiding users on the use of hardware and software
• Experience developing and implementing security protocols and procedures

What is Senior It Support Engineer Qualifications?

• Bachelor’s degree in computer science or a related field
• Certifications in specific software or hardware, such as Microsoft Certified Solutions Expert (MCSE) or Cisco Certified Network Associate (CCNA)
• Knowledge of computer systems and networks
• Knowledge of software and hardware installation and maintenance
• Knowledge of security protocols and procedures
• Knowledge of scripting and programming languages

Senior It Support Engineer Education:

• Bachelor’s degree in computer science or a related field
• Certifications in specific software or hardware, such as Microsoft Certified Solutions Expert (MCSE) or Cisco Certified Network Associate (CCNA)
• Training in customer service principles
• Training in IT best practices and standards

Tools to Help Senior It Support Engineer Work Better:

• Remote access software: Remote access software allows IT Support Engineers to access and troubleshoot computers from a remote location.
• Network monitoring software: Network monitoring software allows IT Support Engineers to monitor and maintain computer networks.
• Automation software: Automation software allows IT Support Engineers to automate routine tasks, such as software installations and updates.
• Help desk software: Help desk software allows IT Support Engineers to track and manage customer support requests.

Good Tips to Help Senior It Support Engineer Do More Effectively:

• Stay organized: Keeping track of customer support requests, technical issues, and solutions can help IT Support Engineers stay organized and efficient.
• Stay up-to-date: IT Support Engineers should stay up-to-date on the latest technologies and trends in the IT field.
• Communicate effectively: IT Support Engineers should be able to communicate technical information in a clear and concise manner.
• Take initiative: IT Support Engineers should be proactive in finding solutions to technical issues and in providing customer support.

Common Senior It Support Engineer Interview Questions:

• What experience do you have in the IT field?
• What certifications do you have?
• How do you stay up-to-date on the latest technologies and trends in the IT field?
• How do you handle customer support requests?
• What techniques do you use to troubleshoot and diagnose technical issues?
• How do you ensure the security of computer systems and networks?