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It Support Engineer (Helpdesk)

Company

Endeavor Operating Company, LLC
Address , Bradenton, Fl
Employment type FULL_TIME
Salary
Expires 2023-07-12
Posted at 1 year ago
Job Description
Who We Are:
Endeavor is a global sports and entertainment company, home to the world’s most dynamic and engaging storytellers, brands, live events and experiences. The company is comprised of industry leaders including entertainment agency WME; sports, fashion, events and media company IMG; and premier mixed martial arts organization UFC. The Endeavor network specializes in talent representation, sports operations & advisory, event & experiences management, media production & distribution, experiential marketing and brand licensing.
IT Support Engineer

The Technology Department within IMG is responsible for the 24/7 operations and support of all IT systems within the Academy. The IT Support Engineer plays a critical role by directly supporting all team members, providing timely and quality desktop hardware, software, mobile device troubleshooting. While employing a high degree of customer service, technical expertise and responsiveness. The position requires a phenomenal team player attitude, the ability to work rotating shifts and tenacity to occasionally contribute to urgent issues outside normal work hours.

General responsibilities and duties
  • Monitor Helpdesk for inbound issues
  • When resolution is complete, document cause and resolution then close Helpdesk incident
  • Escalate and refer unresolved issues to other team members or Level 2 when appropriate
  • Quickly and professionally assess issues and take steps to resolve
  • Handle immediate need activities such as video conferencing setups, new employees joining and office reconfigurations
  • Ensure all issues are logged and documented in the Helpdesk system
  • Deal with remote problems.
  • Deal with various vendors (mobile, telecommunications, data etc.) and escalate issues to them directly

Additional responsibilities and duties when necessary
  • Setup and support desktop telecommunications terminals (phones, voicemail services and inbound routing)
  • Setup and support mobile devices
  • Perform basic server administration (power cycle, troubleshooting connectivity issues)
  • Mange the network connectivity (patch cables, network switch and router infrastructure)
  • Administer Windows user accounts in Active Directory
  • Ensure a high degree of information security through password controls, prompt termination and activation of users etc.
  • Support internally developed software suite, including assisting in QA process.

Technical environment within IMG

The IT Support Engineer will need a full working knowledge of the following:
  • Microsoft Office 2016 and 2019 productivity software
  • Mobile phone operating systems (iOS)
  • Microsoft Active Directory, O365, Exchange Online and Windows Server 2016
  • Microsoft Windows 10 desktops and laptops
  • Cisco AnyConnect VPN
  • Voice over IP (VoIP)
  • Various Printers, scanners, some fax
Endeavor unites and brings people together in our love of sport, culture, and entertainment. We understand this can only be accomplished when we lead with a lens of diversity, equity, and inclusion in everything we do. As a global company that drives culture, we strive to reflect the world’s diverse voices.
Endeavor is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, or religion or belief.