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Customer Helpdesk Services Representative
Company | Homecare Homebase |
Address | Dallas, TX, United States |
Employment type | FULL_TIME |
Salary | |
Category | Software Development |
Expires | 2023-07-06 |
Posted at | 1 year ago |
- Managing a case load of approximately 40-50 calls per day
- Assisting customers with basic software questions and routine requests
- Communicating with customers via phone and email
- Coordinating with teams across the business to relay information
- Utilizing basic troubleshooting skills and providing thorough documentation of customer issues for the Client Services team
- Identifying major customer issues and following appropriate escalation procedures
- Meeting or exceeding established department productivity and quality standards
- Driven individuals who remain engaged in their own professional growth and thrive under clearly defined goals and ample career opportunities
- Team players who are passionate about their work and will actively contribute to a positive, collaborate environment
- Quick learners who work well in fast-paced environments
- Strong written and verbal communicators who are empathetic to customer needs and desire to make a difference in the lives of others
- Education: this career opportunity requires a high school diploma.
- As part of its continued efforts to maintain a safe workplace for employees, HCHB requires that new hires in the Helpdesk Services Representative job who receive a written offer of employment on or after February 1, 2022 be fully vaccinated (as defined by the CDC) against the coronavirus by the first day of employment as a condition of employment, to the extent permitted by applicable law, unless a reasonable accommodation has been granted in accordance with applicable legal requirements.
- Citizenship: HCHB requires all applicants to be US citizens or have a green card allowing them to work in the US without being subject to export control restrictions.
- Location: this position is located in the Dallas, TX office.
- Meaningful work. Our employees often tell us that their work gives them a sense of purpose because it makes a difference in the lives of clinicians and homecare staff, as well as the patients they serve.
- A CEO who cares. CEO Scott Decker has continued the mission to create a culture that cares - one that appreciates and takes good care of its people. As a result, being an employee of HCHB feels like being a member of a big family.
- Flexibility. We value work-life balance because we know that happy employees create happy clients. That's why Homecare Homebase offers a range of career opportunities to fit life's unique demands.
- A company that gives back. Every year, Homecare Homebase proudly supports numerous charitable fundraising initiatives that align with our mission of empowering exceptional care and helping others in need.
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