Register
Recruit Create CV
Unfortunately, this job posting is expired.
Don't worry, we can still help! Below, please find related information to help you with your job search.
Related keywords
Some similar recruitments
It Service Desk (Healthcare)
Recruited by System Soft Technologies 8 months ago Address Plano, TX, United States
L2 Helpdesk/Service Desk Engineer
Recruited by Danta Technologies 9 months ago Address San Antonio, TX, United States
It Support Customer Service
Recruited by LanceSoft, Inc. 10 months ago Address Richardson, TX, United States
Customer Service It Support
Recruited by LanceSoft, Inc. 10 months ago Address Richardson, TX, United States
It Service Desk Engineer
Recruited by LBC Tank Terminals 10 months ago Address Houston, TX, United States
It - Technology Specialist - It Service, Support And Operations | Infra_Tooladministration-Itsm | Servicenow
Recruited by TechFetch.com - On Demand Tech Workforce hiring platform 11 months ago Address Richardson, TX, United States
Service Desk Analyst (L2)
Recruited by Catapult Solutions Group 11 months ago Address Plano, TX, United States
Service Desk Analyst I/Ukhc
Recruited by University of Kentucky 11 months ago Address , Lexington, 40508, Ky $48,360 - $81,328 a year
Service Desk Analyst Jobs
Recruited by Tyto Athene 11 months ago Address , San Antonio, 78234, Tx
Remote It Service Desk Analyst - Contract
Recruited by Gallagher 11 months ago Address Texas City, TX, United States
Service Desk Agent - L1
Recruited by Capital One 11 months ago Address , Plano, Tx
Service Desk Agent Jobs
Recruited by Stanford Health Care 11 months ago Address , Newark, 94560, Ca $28.17 - $35.92 an hour
Sr Service Desk Agent
Recruited by Stanford Health Care 1 year ago Address , Newark, 94560, Ca $24.69 - $31.47 an hour
It Engineer (Helpdesk) Jobs
Recruited by Canadian Solar 1 year ago Address , Dallas, Tx
It Support Engineer (Helpdesk)
Recruited by Endeavor Operating Company, LLC 1 year ago Address , Bradenton, Fl
It Service Desk-Associate Jobs
Recruited by UT Health Science Center at San Antonio 1 year ago Address , San Antonio, 78229, Tx
It Engineer (Helpdesk) Jobs
Recruited by Canadian Solar 1 year ago Address , Mesquite, 75149, Tx
It Engineer (Helpdesk) Jobs
Recruited by Canadian Solar 1 year ago Address , , Tx
Entry-Level It Service Desk Engineer
Recruited by Cognizant Technology Solutions 1 year ago Address , Dallas, 75201, Tx $68,500 a year

It Service Desk Manager

Company

HealthComp
Address , Plano, 75024
Employment type FULL_TIME
Salary $75,000 - $90,000 a year
Expires 2023-12-10
Posted at 9 months ago
Job Description

Description


HealthComp is looking for a highly motivated and experienced IT Help Desk Manager to join our team. In this role, you will be responsible for leading and managing our help desk team, providing technical support to our users, and ensuring the smooth operation of our IT infrastructure. If you have excellent technical skills, strong customer service experience, and at least 5 years of IT help desk support experience, then this may the perfect role for you!


Key Responsibilities


  • Maintain a comprehensive knowledge base and documentation of common issues, solutions, and troubleshooting steps.
  • Lead and manage the day-to-day operations of the IT help desk, including staff supervision, task allocation, and performance assessment.
  • Cultivate a customer-centric culture within the help desk team, emphasizing professionalism, responsiveness, and empathy in all interactions.
  • Coordinate with other IT teams to escalate and resolve complex technical issues, ensuring seamless support throughout the organization.
  • Design and conduct training programs to enhance the technical skills of staff members and improve first-level issue resolution.
  • Collaborate with IT leadership to develop and implement help desk policies, procedures, and best practices tailored to the healthcare insurance sector.
  • Offer technical guidance and assistance to help desk team members, ensuring timely and effective resolution of issues.
  • Stay up-to-date with industry trends and advancements in healthcare insurance and IT to proactively address challenges and seize opportunities.
  • Monitor and analyze help desk metrics and performance indicators to identify trends, areas for improvement, and opportunities to enhance support services.
  • Develop and implement new processes and procedures to improve the efficiency and effectiveness of the help desk

Skills, Knowledge & Expertise


  • Ability to work under pressure and meet deadlines
  • Bachelor's degree in Computer Science, Information Technology or a related field
  • 5+ years of experience in IT help desk support with at least 2 years of management
  • Strong technical skills, including troubleshooting, problem solving, and networking
  • Ability to work independently and as part of a team
  • Excellent customer service skills
  • Strong communication and interpersonal skills

Benefits


  • Full offering of health and wellness benefits for you and your family
  • 401K plan with company matching
  • Company paid life insurance and disability plan
  • Flexible paid time off policy to support a healthy work-life environment
  • Competitive Salary with opportunity for advancement


About HealthComp

Operating since 1994, we’re a third-party administrator (TPA) committed to providing employers with all the services needed to administer their benefits efficiently resulting in better health outcomes for their employees and higher cost savings for them. We partner with a variety of health providers and technology vendors to ensure a robust offering of medical, dental, vision, COBRA, HIPAA, flexible spending accounts and reference-based pricing, so members can make the most out of their benefits. It’s comprehensive care without the confusion.

HealthComp is an Equal Opportunity Employer.

HealthComp recruiting correspondence will always come from a talent acquisition representative with an official @healthcomp e-mail address. In addition, our representatives will never ask for any form of payment from a new hire or candidate. Please report suspicious activity to [email protected].