It Professional - Applications

Applications accepted from: All Persons Interested

Division/Section: HAS/Technology Communications

Workdays & Hours*: Shift work, could include a Rotating Schedule * Weekends and Holidays* (Subject to change)

The Information Technology Division is responsible for providing and maintaining the technology infrastructure, systems, and applications that act as a force multiplier to assist the Houston Airport System in pursuing its mission and vision. The Information Technology Division is further responsible for maintaining awareness of, and then sourcing and implementing technology, as and when it emerges, to keep the Houston Airport System at the vanguard for safety, efficiency, and above all, superior customer service.

The IT Professional - Applications ensures operational excellence throughout the Technology Communications section of the Houston Airport System (HAS) by providing technology systems and information that enhance the passenger experience and empowers the Houston Airports to meet its mission and vision. IT Professional Applications serves as the system administrator for our mobile device management application enforcing enrollment policies for all applicable mobile devices and deploying mobile applications to those devices.

In addition, the IT Professional Applications is responsible for deploying and supporting mobile devices including managing cellular use and configuring/registering network extenders for inbuilding coverage. This role also maintains HAS E911 site alert database for ensuring accuracy of location-based information that is periodically uploaded to Harris County's 911 Datamaster system. "Must be able to pass a criminal background check, obtain and maintain federally mandated security clearances where required."

CUSTOMER SERVICE: Provides on site or remote access diagnoses and resolution to hardware and software problems by responding to service desk requests and planned work requests. Manages service requests with low complexity through resolution or escalation to another team member by performing work in a manner that minimizes disruption to existing business use; working with external suppliers for the ongoing support and maintenance of relevant hardware and software; participating in an on-call rotation with other infrastructure staff; and keeping users at all levels of the organization informed of progress or problem resolution.

MAINTENANCE: Serves as technical specialist by overseeing a variety of analytical and technical assignments of low complexity; providing subject matter expertise and advice for assigned technology and infrastructure systems; planning, managing, and implementing infrastructure projects and upgrades; and assisting in the design and documentation of infrastructure processes, procedures, and standards. Ensure effectiveness of infrastructure by performing preventive maintenance work; monitoring a variety of hardware, software, and network systems in the existing information technology infrastructure; diagnosing problems; working with external vendors and COH departments; and supporting and backing-up a variety of technologies, business units, and systems. Ensure availability of infrastructure services by implementing, monitoring and supporting servers, storage, telephony and other services and infrastructure software platforms including but not limited to server / client operating systems, reporting platforms, messaging and database services, network configuration, web proxies and other software-based systems.

ADMINISTRATION: Facilitates management of future problems by preparing clear and concise documentation; maintaining appropriate records of time spent, actions taken, and item status; assisting in designing and documenting infrastructure processes, procedures and standards; maintaining and preparing system and software documentation; providing training or arranging for vendor training for system users. Ensures infrastructure and data is kept secure by keeping track of assets; developing operational, installation, configuration, and upgrade documentation for communication systems, hardware, network, security, storage, software, and other computer related systems.

TEAM EFFORT: Contributes to team effort by accomplishing related results and performing related responsibilities as needed.

The position routinely requires lifting of moderately heavy items, such as computers, printers, or records boxes (up to 40 pounds) and/or stooping, bending, very long periods of walking on rough surfaces on a routine basis and extensive use of a video display terminal. There may be sources of discomfort, i.e., outdoor installations, hot/cold temperature and humid/wet conditions. Hands-on environment. May have on-call responsibilities and rotating shifts. Requires the ability to make closely coordinated eye/hand movements within very fine tolerance and/or calibration demands. Operates a motor vehicle.

Requires a Bachelor's degree in Computer Science, Management and Information Systems (MIS) or a closely related field.

Information systems-specific technical certifications may be substituted for 1 year of either the education or the experience requirement, as applicable.

Related professional Information Systems experience may be substituted for the education requirement on a year-for-year basis.

At least five (5) years of technology experience supporting IT applications.

A Master’s degree in Computer Science, Management and Information Systems (MIS) or a closely related field may be substituted for two years of the experience requirement.

None

Preference will be given to applicants with experience with Mobile Device Management software and voice platforms supporting IOS and Android.

The selection process will involve application review and/or interview. Department may administer skills assessment test.

YES - If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.

To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call 281-233-1858.

If you need special services or accommodations, call 281-233-1858; (TTY 7-1-1)

If you need login assistance or technical support call 855-524-5627.

All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.

Applicants are encouraged to attach a cover letter and resume along with their completed application when applying. For further information pertaining to the Houston Airport System, please visit: https://www.youtube.com/watch?v=EDWLV_sJFoM

City of Houston

https://www.houstontx.gov/