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Computer Support Technician I

Company

Los Angeles Superior Court
Address , Los Angeles, 90012
Employment type FULL_TIME
Salary $59,873 - $74,381 a year
Expires 2023-10-18
Posted at 8 months ago
Job Description
Position Description


POSITION TITLE: IT SERVICE DESK TECHNICIAN
(Official classification: Computer Support Technician I)

SALARY: $4,989.45 - $6,198.45 Monthly
$59,873.40 - $74,381.40 Yearly


WORK LOCATION: Hybrid (Primarily Remote, Downtown Los Angeles)

FILING PERIOD: 8/4/2023 - 9/8/2023

EXAM NUMBER: R9786E

RECRUITMENT TYPE: Open Competitive Job Opportunity

ABOUT THE COURT
Los Angeles Superior Court is the largest unified trial court in the United States. Its 580 judges and commissioners work in one of the 40 facilities within the Court's 12 judicial districts and are supported by more than 4,500 full-time Court employees. The Court has an annual budget of more than $1 billion. Located in Southern California, Los Angeles County is geographically one of the nation's largest counties, covering 4,084 square miles and, with over 10,400,000 residents, is also one of its most populous counties.

ABOUT THE POSITION
Incumbents perform routine help desk or work station support duties while learning the court's information systems environment, network and operating systems, business and specialized court applications. Incumbents may be assigned to a central help desk unit, receiving, or responding to the most routine problem calls and related assignments, or may be assigned to a district to assist in providing work station support. As experience is gained, a broader range of computer support duties are performed under general supervision. For a detailed job description, please click here. Please note the requirements in the job description may vary from the requirements in this bulletin. Applicants must meet the requirements stated in this bulletin.

TELEWORK OPPORTUNITIES
This position is eligible for telework.

MINIMUM REQUIREMENTS:
To qualify, you must meet the following minimum requirements at the time of filing:

OPTION I: Graduation from high school or G.E.D. equivalent; -AND- one year of experience involving support of computer hardware and software for end-users.

OPTION II: Completion of at least 12 semester units or 18 quarter units of college or university-level coursework* applicable to providing computer technical support.

Note: Credit for experience is given based on a 40-hour workweek. Part-time experience is credited on a part-time ratio, i.e., working 20 hours per week for two months equals one month of experience. No additional credit is given for overtime.

DESIRABLE QUALIFICATIONS:

The ideal candidate will possess the following desirable qualifications:

  • Ability to troubleshoot Windows operating systems and Microsoft Office applications including Outlook, Word, and Office 365.
  • Experience operating computerized help desk systems to process service requests.
  • Experience performing help desk and computer support functions in a large public agency or enterprise.
  • Strong problem-solving skills.
  • Knowledge of network configurations.
  • Ability to present technical information and explain concepts clearly, logically, with precision in oral and written form, and in a manner understood by technical and non-technical staff.
  • A+ Certification or equivalent to industry recognized computer support certification.
  • Communicate effectively both orally and in writing.
  • A bachelor's degree from an accredited college or university in Information Systems, Information Technology, or a closely related field.
  • Experience with VoIP telephone system administration, options terminology, and features.
  • Strong customer service and interpersonal skills.

  • Education Verification: To receive credit, a legible copy of your college transcript(s) (unofficial are acceptable) must be attached to your online application following the guidelines below. Once the application is submitted, you will not be able to edit or add documents.

Documentation may be submitted as follows:

As an attachment to your online application Attachments(s) must be in Microsoft Word or PDF format and should not exceed 10 MB

For a list of acceptable accredited institutions or international universities, please visit http://ope.ed.gov/accreditation, www.chea.org/search,or http://whed.net/home.php.

Foreign studies must be evaluated by an academic credential evaluation agency and deemed to be equivalent to degrees from the United States. For a list of acceptable evaluation agencies, please visit www.naces.org or http://aice-eval.org/. Foreign studies submitted without acceptable evaluation will be rejected.

EXAMINATION INFORMATION:

PART I: Qualifying evaluation of education, training and experience based upon submitted application materials and supplemental questionnaire.

Part II: An online examination, weighted 100%, covering the areas listed below. No person may complete this assessment more than once every 12 months.
  • DEDUCTIVE REASONING - Measures the ability to draw logical conclusions based on information provided, identify strengths and weaknesses of arguments, and complete scenarios using incomplete information.
  • WORK STYLES ASSESSMENT - Covering following instructions, customer focus, drive for success, conscientiousness, composure, and service professionalism.
  • COMMUNICATION - Covering communication and perception, group communication and teamwork, intercultural communication, interpersonal communication, interviewing and communication, intrapersonal communication, listening, nonverbal communication, technology in communication, verbal communication, and language.

APPLICATION AND FILING INFORMATION:
Applications may only be filed online. To learn how to apply online, please access the Online Employment Application Guide. Los Angeles Superior Court reserves the right to verify all submitted documentation prior to appointment. The Court will only consider completed applications submitted, along with the required documents, and will reject incomplete applications. A resume will not substitute for a fully completed employment application. To facilitate the full and proper consideration of your work experience, clearly specify what professional experience meets the required job qualifications. When listing your work experience, please specify the beginning and end dates for each job you held and describe your experience for each position.

Please provide a current and accurate email address for the Court to communicate with you about this job opportunity. Human Resources staff will notify all applicants of their application status via email. We recommend that you add [email protected] to your SAFE SENDERS list to avoid the notification being filtered as spam mail.

Los Angeles Superior Court is an equal opportunity employer. Applicants with disabilities who require reasonable accommodations to participate in the recruitment process can contact the email address provided below. For additional employment information, please click here (Download PDF reader) (Download PDF reader).

Questions regarding this posting may be emailed to [email protected]
WHAT TO EXPECT NEXT:
We will notify you of the outcome after each step of the recruitment process has been completed. Applicants who successfully pass each (and all) examination part(s) will be placed on an eligible list that will remain active for approximately one year. Other vacancies may be filled using this list.


Exam No.: R9786E
Computer Support Technician I

Applications may be submitted online at
OR via the HR computer kiosk at
Los Angeles Superior Court
Human Resources Administration
111 N. Hill Street, Room 203
Los Angeles, CA 90012