It Support Consultant – Customer Facilitator Jobs

Skilled and experienced at working in partnership, collaboratively, and as part of a larger team

Be skilled and experienced at working in partnership, collaboratively, and as part of a larger team

Extensive experience teaching adults and youth.Commitment to and experience in cultural competency and working with diverse populations.

Strong leadership, communication, and group facilitation skills.

Practical pedagogical and content knowledge in standards-aligned instruction.

Knowledge and understanding of adult learning principles

Experience in IT Service Management, IT Support and operations

Experience delivering Professional Services (e.g., training, or consulting) and/or IT operations management

Five to seven plus years of business-related experience, with increasing levels of responsibility

Experience in business process analysis and improvement

Advanced degree and/or expertise/certification (PMP, ITIL, etc.)

Bachelor Degree in Computer Science, Information Systems, or Engineering (or significant equivalent expertise built on the job)

Tuition Waiver for additional education

Orca Card / transportation benefits

Independently provide technical and user support for instructional use of digital A/V technologies (projectors, switches, peripheral educational equipment).

Hands-On experience with Windows OS and 0365 (Mac OS a plus)

Strong verbal and written communication skills

Excellent interpersonal skills and ability to work effectively as part of a team.

A resume outlining your experience and education (if applicable) as it relates to the minimum qualifications of this position.

A healthy life/work balance by offering flexible schedules and telework options for most positions.

Possess strong technical knowledge and troubleshooting techniques to provided efficient support to customers.

Manage time and prioritize workloads effectively in order to resolve customer issues in a timely manner.

Continuously learn new skills and tools in order to stay current with the ever-changing technology landscape.

Experience using ticketing systems to track and document work.

Manage inventory of Information Technology (IT) resources

At least one year of experience providing system administration for Ocularis System

At least one year of experience providing Telephony Systems administration and support

Support network servers, business unit systems, and hardware infrastructure

Collaborate with stakeholders to identify and/or develop appropriate technology solutions

Train staff on IT processes and procedures and create documentation for the team

Strong organizational and time management skills.

Cover letter describing background and experience related to qualifications and responsibilities of the position

Route tickets to the proper desktop technicians, network engineering, and application management IT members as needed.

Ability and willingness to seek/offer appropriate assistance to solve problems in an efficient and timely manner.

Campus bookstore offers snacks, apparel, and specialty supplies.

On-campus early childhood education care program (pending registration and availability).

Skill in prioritization and time management in order to address issues at appropriate levels.

Knowledge, Skills and Abilities Required:

Knowledge of PC hardware at an advanced level.

Knowledge of Microsoft Windows desktop operating systems at an advanced level.

Knowledge of printer operations at an advanced level, especially in a networked environment.

Knowledge of PC computer tools (such as memory testers, volt meters and diagnostic software) and techniques.

Experience in a University computing service environment is highly desirable.

An in-depth knowledge of specific applications and/or specialized computer peripherals.

Strong analytical and troubleshooting/problem solving skills.

Excellent communication skills (oral, written, listening, presentation), organization, interpersonal, and customer-service skills.

Must be able to manage multiple projects and be detail oriented.

Resolves problems by investigating multiple resources (e.g., vendor technical support, listservs, Web) and collaborating with colleagues.

Must have at least 1 year of customer support, deskside or remote support environment experience.

High School diploma and 2+ of prior relevant experience.

Ability to obtain an ITIL v4 and A+ certification (or similar IT certification) within 90 days of hire

Demonstrate excellent verbal and written communication skills

Determine the functional area of the problem being reported, e.g. hardware, software, telecommunications

Document status updates and communicate to necessary parties

Experience utilizing ticketing software for incident and time management.

Experience supporting offsite customers using remote assistance tools, with ability to effectively troubleshoot technical issues remotely.

Bachelor’s degree in Computer Science, MIS, IT-related field, or equivalent combination of education and experience.

Utilize systems used to collect hardware and software inventory, deployment of software on demand, and manage software configurations on client computers.

Assists customers in determining hardware and software requirements for specific applications

Professional experience (typically 1-3 years) providing technical support and troubleshooting for workstations running Windows 10/11 and Microsoft Office 365 application suite.