Care Integration Manager Jobs

Who We Are

Each year, 2 billion people across the world are limited by physical pain. By helping people live without pain, they are free to do the things they love most with the people they love—and never miss a moment. This is what we do. We create and design new technologies to solve one of the biggest problems in healthcare: taking care of our Physical Health. Sword Health is the world’s fastest growing digital musculoskeletal (MSK) care provider on a bold mission to free two billion people from acute, chronic, and post-surgical physical pain . Our customers include some of the most progressive Fortune 100 and 500 companies, as well as over 160+ other established businesses across the world.

The Sword program allows members to complete a personalized physical therapy program from the comfort of home, with continued support and supervision from one of our talented Sword specialists. Sword’s personalized care is more effective than traditional standards of care, and has proven to deliver best-in-class clinical results. Since breaking into the market less than two years ago, Sword has worked with insurers, health systems, and employers in the U.S., Canada, Europe, and Australia to make high quality musculoskeletal care accessible to everyone.

This is an opportunity to join Sword during a time of hyper growth and expansion. After our recent $2bn valuation, we’re excited to continue accelerating our impact by scaling with high caliber people with passion, commitment and energy to create and deliver technologies, services and products that drive human progress forward.

We welcome you to join our mission, to make a difference on a grand scale and play a pivotal role with a global team at Sword– working alongside great people pioneering novel products and cutting edge technologies.

Sword is looking for an experienced manager to expand our Sword’s Care Integration team. This role is a part of the broader Customer Success organization and is responsible for building deep and strategic integrations between Sword Health and our customers’ benefits ecosystems. This role is cross-functional; you’ll work directly with Customer Success, Clinical, Product teams, and most strategic partners to implement scalable programs that facilitate inbound and outbound referrals, drive utilization of Sword, and ensure our members are receiving the appropriate care that they need. It requires both internal relationship building and external relationship management; this role works with internal teams as well as customers and their vendors.

What You'll Do

• Experience working with the benefits space, healthcare, and/or clinical background a plus
• Work with our customers and their partners to integrate Sword within their health and wellness ecosystems
• Develop deep understanding of utilization and transfer best practices in the healthcare space, especially between providers, care navigators, COEs, EMOs, etc
• Work with product and data teams to measure, refine, and scale these care integration processes
• Create and manage documentation, develop needed management systems and protocol, and support technologies that improve the scalability of our process
• Assist integrating into customer ecosystems throughout the continuum of care and at the appropriate time for the member

ABOUT YOU

• Exceptional written and verbal communication skills, strong presentation and public speaking skills, and ability to create and maintain process documentation
• Highly collaborative, goal-oriented, detail oriented, and creative
• Ability to operate strategically and independently in a fast-paced and rapidly evolving environment
• Passionate about health equity, social determinants of health, and bringing world-class healthcare to those who need it
• Ability to work directly with multiple internal teams and external partners to build, implement, and optimize inbound and outbound referral processes
• 5 or more years of Customer Success/Implementation, Care/Disease Management, Program Management, Benefits, Strategic Partnerships or Operations experience, preferably in healthcare; clinical background is a plus
• Experience building and managing highly effective operational processes at scale

Sword Benefits:

Comprehensive health, dental and vision insurance

Equity Shares

401(k)

Unlimited Vacation

Paid Holidays

Flexible working hours

Work from home

Parental leave

Free Digital Therapist for your family

Sword is proud to be an Equal Employment Opportunity employer. We champion diversity and are committed to building a team that represents a variety of backgrounds, perspectives and skills. At Sword, we believe that diversity and inclusion among our applicants and team members is critical to our success as a global company. The more inclusive and diverse we are, the bigger our impact will be.