Insurance Biller - Fully Remote - Digitech

• Review claims that have been put on hold, working to identify causes and address issues causing them to remain on hold
• Handle all correspondence via mail, email and any necessary refunds; perform other duties as assigned by management
• Provide Insurance companies with additional information as necessary to process a claim correctly and/or send an appeal
• Work denials aiming to identify why claims have been denied, and handle follow-up accordingly.
• Work claims that are pending, are unable to be released or have been denied or incorrectly paid by Insurance carriers

• Strong computer skills. Basic understanding of MS Outlook, Word and Excel.
• Excellent communication skills, both written and verbal. Able to present information and solutions in a professional and courteous manner.
• Ability to deal calmly and effectively with situations via telephone while maintaining and promoting a positive company image.
• Ability to handle large volumes of work while meeting tight deadlines
• Experience in an environment where calls were monitored and scored as well as metrics applied to individual performance is helpful.
• Able to organize and prioritize tasks in order to complete all work assigned.
• Excellent attention to detail and accuracy.
• Minimum typing of 40 wpm.

Our mission is to be the best partner for those who save and improve patients’ lives. Excellence in delivering upon our mission is dependent upon having a diverse team that is empowered to bring their full, authentic self to work each day. We strive to create a workplace that reflects the communities we serve, and we are passionate about creating an inclusive workplace that promotes and values diversity.

EEO/M/F/Veterans/Disabled